//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Collier, Joel E."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Selbstbedienung"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Selbstbedienung
8
Self-service
8
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Dienstleistungsqualität
4
Service quality
4
Control
2
Convenience
2
Self-service technology
2
Technischer Fortschritt
2
Technological change
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Confidence
1
Consumer attitudes
1
Controlling
1
Customer delight
1
Customer integration
1
Customer service
1
Customer waiting
1
Customers
1
Decision
1
Efficiency
1
Einzelhandel
1
Entscheidung
1
Fun
1
Gerechtigkeit
1
Hedonic
1
Justice
1
Kunden
1
Kundenintegration
1
Kundenservice
1
Management control
1
Relationship marketing
1
Resource matching
1
Retail trade
1
Self-monitoring
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Collier, Joel E.
Kaushik, Arun Kumar
6
Mattila, Anna S.
6
Boslau, Madlen
5
Rahman, Zillur
5
Wang, Cheng
5
Cranage, David A.
4
Hung, Kam
4
Kaufer, Erich
4
Lee, Hyun-joo
4
Liu, Chun
4
Robertson, Nichola
4
Salomann, Harald
4
Streukens, Sandra
4
Artis, Andrew B.
3
Dwivedi, Yogesh Kumar
3
Epple, Manfred H.
3
Fleming, David E.
3
Gelbrich, Katja
3
Gleitsmann, Sinje
3
Greipl, Erich
3
Guttzeit, Mandy
3
Gössinger, Ralf
3
Harris, Jennifer
3
Hartwig, Michaela
3
Kaulvers, Stephan-Andreas
3
Kelly, Petranka
3
Kishore, Krishna
3
Lawlor, Jennifer
3
Lee, Hyun-Joo
3
Lin, Jiun-sheng Chris
3
Meuter, Matthew L.
3
Meyer, Anton
3
Nieschlag, Robert
3
Patterson, Paul G.
3
Pezoldt, Kerstin
3
Rajagopal
3
Roschk, Holger
3
Scherer, Anne
3
Sequeira, A. H.
3
more ...
less ...
Published in...
All
Journal of business research : JBR
2
The journal of services marketing
2
Journal of retailing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
MIT sloan management review
1
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
Saved in:
2
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
3
How customers view self-service technologies
Kimes, Sheryl E.
;
Collier, Joel E.
- In:
MIT sloan management review
57
(
2015/16
)
1
,
pp. 25-26
Persistent link: https://www.econbiz.de/10011373607
Saved in:
4
Why the little things matter : exploring situational influences on customers' self-service technology decisions
Collier, Joel E.
;
Moore, Robert S.
;
Horky, Alisha Blakeney
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 703-710
Persistent link: https://www.econbiz.de/10010496152
Saved in:
5
Understanding the differences of public and private self-service technology
Collier, Joel E.
;
Sherrell, Daniel L.
;
Babakus, Emin
; …
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 60-70
Persistent link: https://www.econbiz.de/10010343424
Saved in:
6
Only if it is convenient : understanding how convenience influences self-service technology evaluation
Collier, Joel E.
;
Kimes, Sheryl E.
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10009751114
Saved in:
7
The effects of perceived fairness on customer responses to retailer SST push policies
White, Allyn
;
Breazeale, Michael
;
Collier, Joel E.
- In:
Journal of retailing
88
(
2012
)
2
,
pp. 250-261
Persistent link: https://www.econbiz.de/10009562816
Saved in:
8
Examining the influence of control and convenience in a self-service setting
Collier, Joel E.
;
Sherrell, Daniel L.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
4
,
pp. 490-509
Persistent link: https://www.econbiz.de/10008735691
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->