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~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Bibliography included"
~isPartOf:"Journal of travel and tourism marketing"
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Journal of travel and tourism marketing
The journal of services marketing
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Journal of business research : JBR
12
International journal of hospitality management
10
Services marketing quarterly
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Journal of hospitality marketing & management
8
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Journal of service research : JSR
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Managing service quality : MSQ ; an international journal
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International journal of contemporary hospitality management
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Service business
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The international review of retail, distribution and consumer research
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International journal of services and operations management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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History of retailing and consumption
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1
Customer roles in self-service technology encounters in a tourism context
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael S.
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 222-238
Persistent link: https://www.econbiz.de/10011669970
Saved in:
2
Deploying self-service technology in luxury hotel brands : perceptions of business travelers
Kucukusta, Deniz
;
Heung, Vincent C. S.
;
Hui, Sandy
- In:
Journal of travel and tourism marketing
31
(
2014
)
1/2
,
pp. 55-70
Persistent link: https://www.econbiz.de/10010361821
Saved in:
3
Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
4
The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Lee, Woojin
;
Castellanos, Cassandra
;
Choi, H. S. Chris
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 731-743
Persistent link: https://www.econbiz.de/10009711005
Saved in:
5
The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
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