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isPartOf:"Journal of service management"
~isPartOf:"International journal of contemporary hospitality management"
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Search: subject_exact:"Self-service"
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Selbstbedienung
8
Self-service
8
Dienstleistungsqualität
6
Service quality
6
Consumer behaviour
5
Konsumentenverhalten
5
Self-service technology
5
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3
Kundenzufriedenheit
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Automated manufacturing
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Aslan, Marjan
1
Belanche, Daniel
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Kaushik, Arun Kumar
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Mifsud, Matthieu
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N'Goala, Gilles
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Nijssen, E. J.
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Rahman, Zillur
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Ramaseshan, B.
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Stein, Alisha
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Journal of service management
International journal of contemporary hospitality management
The journal of services marketing
10
International journal of hospitality management
8
Journal of hospitality marketing & management
7
Journal of retailing and consumer services
7
Journal of business research : JBR
5
Service business
5
SpringerLink / Bücher
5
The service industries journal
4
History of retailing and consumption
3
Journal of decision systems
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Technological forecasting & social change : an international journal
3
The international review of retail, distribution and consumer research
3
Business History
2
HMD : Praxis der Wirtschaftsinformatik
2
Information systems management
2
International journal of quality and service sciences
2
International journal of retail & distribution management
2
International journal of services and operations management
2
Journal of Business Research
2
Journal of service research : JSR
2
Journal of strategic marketing
2
Services marketing quarterly
2
Tourism management perspectives : TMP
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Asia Pacific business review
1
Asia-Pacific journal of risk and insurance : APJRI
1
Australian journal of management
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
Business history
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Business process management cases vol. 2 : digital transformation - strategy, processes and execution
1
Die informatisierte Service-Ökonomie : Veränderungen im privaten und öffentlichen Sektor
1
Embracing business sustainability through innovation and creativity in the service sector
1
Enterprise & society : the international journal of business history
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Forschungsgruppe Konsum und Verhalten
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Gabler Edition Wissenschaft
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Global business review
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ECONIS (ZBW)
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1
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
2
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
3
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
4
An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
Saved in:
5
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
6
Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
Saved in:
7
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
8
Firm self-service technology readiness
Ramaseshan, B.
;
Kingshott, Russel P. J.
;
Stein, Alisha
- In:
Journal of service management
26
(
2015
)
5
,
pp. 751-776
Persistent link: https://www.econbiz.de/10011503563
Saved in:
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