//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of service management"
~isPartOf:"Journal of retailing"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Self-service"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Selbstbedienung
17
Self-service
17
Consumer behaviour
11
Konsumentenverhalten
11
Dienstleistungsqualität
10
Customer satisfaction
8
Kundenzufriedenheit
8
Self-service technology
6
Beschwerdemanagement
3
Beziehungsmarketing
3
Complaint management
3
Innovation adoption
3
Innovationsakzeptanz
3
Relationship marketing
3
Betriebliche Wertschöpfung
2
Dienstleistung
2
Dienstleistungssektor
2
Hotel industry
2
Hotellerie
2
Performance measurement
2
Performance-Messung
2
Service industry
2
Service operations
2
Service recovery
2
Services
2
Technischer Fortschritt
2
Technological change
2
Technology
2
Value co-creation
2
Value creation
2
Appropriation
1
Australia
1
Australien
1
Automated manufacturing
1
Automation
1
Automatisierte Produktion
1
Automatisierung
1
Brand management
1
Channel formats
1
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Language
All
English
10
Author
All
Aslan, Marjan
1
Cases, Anne-Sophie
1
Cranage, David A.
1
Edvardsson, Bo
1
Hottat, Eline
1
Hsieh, Pei-ling
1
Hua, Nan
1
Jang, Soocheong
1
Kaushik, Arun Kumar
1
Keating, Byron W.
1
Kim, Heewon
1
Kim, Miyoung
1
Kokkinou, Alinda
1
Leroi-Werelds, Sara
1
Lin, Jiun-sheng Chris
1
Mifsud, Matthieu
1
N'Goala, Gilles
1
Qu, Hailin
1
Rahman, Zillur
1
Streukens, Sandra
1
Torres, Edwin N.
1
Tronvoll, Bård
1
Wei, Wei
1
Åkesson, Maria
1
more ...
less ...
Published in...
All
Journal of service management
Journal of retailing
International journal of contemporary hospitality management
The journal of services marketing
12
Journal of retailing and consumer services
6
The service industries journal
6
Journal of hospitality marketing & management
5
Journal of business research : JBR
3
Journal of service research : JSR
3
Service business
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
2
International journal of hospitality management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of travel and tourism marketing
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Technological forecasting & social change : an international journal
2
A Research Agenda for Service Marketing
1
Advances in applied economics, business and development
1
Business & information systems engineering
1
Cases on managing e-services
1
Cogent business & management
1
Decision
1
Digital transformation and new approaches in trade, economics, finance and banking
1
Enterprise information systems
1
European journal of marketing : EJM
1
Gabler Research
1
Global business and finance review
1
Global business review
1
Göttinger Beiträge zur Handels- und Distributionswissenschaft : Arbeitspapier Nr. ...
1
Handbook of hospitality operations and IT
1
Health marketing quarterly
1
Information systems management
1
Information technology & tourism
1
International Journal of Management, Economics and Social Sciences (IJMESS)
1
International journal of bank marketing
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
Relevance
Date (newest first)
Date (oldest first)
1
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
2
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
3
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
4
An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
Saved in:
5
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
6
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
7
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Saved in:
8
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
9
Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
Saved in:
10
Assessing the self-service technology encounters : development and validation of SSTQUAL scale
Lin, Jiun-sheng Chris
;
Hsieh, Pei-ling
- In:
Journal of retailing
87
(
2011
)
2
,
pp. 194-206
Persistent link: https://www.econbiz.de/10009240261
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->