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isPartOf:"Journal of service management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Australien"
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Australien
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Journal of service management
Managing service quality : MSQ ; an international journal
Asia Pacific journal of marketing and logistics
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E-Service : new directions in theory and practice
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Journal of air transport management
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Journal of service research : JSR
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The international journal of bank marketing : IJBM
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Self-service technology complaint channel choice : exploring consumers' motives
Robertson, Nichola
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 145-164
Persistent link: https://www.econbiz.de/10009534129
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2
Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service management
23
(
2012
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
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