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Konsumentenverhalten
Service provider
76
service provider
30
Digitale Dienste
27
Web-based service
27
Internet
25
Dienstleistungsqualität
18
Service quality
18
Deutschland
15
Service Provider
15
Customer satisfaction
13
Kundenzufriedenheit
13
Cloud Computing
12
Consumer behaviour
12
Theorie
12
Beziehungsmarketing
11
Relationship marketing
11
Dienstleistungssektor
9
Service industry
9
Germany
8
Outsourcing
8
Theory
8
Informationstechnik
7
Benutzerservice
6
Dienstleistung
6
Software
6
USA
6
service delivery
6
Access regulation
5
Betriebliches Informationssystem
5
Informationsmanagement
5
Innovation
5
Netzregulierung
5
Netzzugang
5
Presence provider
5
Services
5
Softwareentwicklung
5
Unternehmenskooperation
5
human resources
5
patients
5
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Svensson, Göran
2
Alur, Sivakumar
1
Babin, Barry J.
1
Bala, Pradip Kumar
1
Behera, Rajat Kumar
1
Bellos, Ioannis
1
Butten, Kaley
1
Conduit, Jodie
1
Darrat, Aadel A.
1
DiPietro, Robin B.
1
Dong, Yufeng
1
Green, Teegan
1
Guo, Xiaolong
1
Hansen, David
1
Hentzen, Janin Karoli
1
Irani, Zahir
1
Joseph, Lallu
1
Li, Jane
1
Li, Jing
1
Ling, Liuyi
1
Ma, Forest
1
Magaña Carrillo, Irma
1
McColl-Kennedy, Janet R.
1
Nikhat, Reshma
1
Orsingher, Chiara
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Palanisamy, Ganesan
1
Plewa, Carolin
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Pleyers, Gordy
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Poncin, Ingrid
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Rana, Nripendra P.
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Saleh, Amin
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Sim, Max
1
Titman, Jason
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Zaki, Mohamed
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European journal of marketing
1
International journal of business and emerging markets : IJBEM
1
International journal of business excellence : IJBEX
1
International journal of consumer studies
1
International journal of financial services management : IJFSM
1
International journal of hospitality management
1
International journal of quality and service sciences
1
Journal of air transport management
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Management science : journal of the Institute for Operations Research and the Management Sciences
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Marketing intelligence & planning
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ECONIS (ZBW)
12
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1
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
2
Empowering co-creation of services with artificial intelligence : an empirical analysis to examine adoption intention
Behera, Rajat Kumar
;
Bala, Pradip Kumar
;
Rana, Nripendra P.
- In:
Marketing intelligence & planning
42
(
2024
)
6
,
pp. 941-975
Persistent link: https://www.econbiz.de/10015056925
Saved in:
3
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
4
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
5
Journey to a fond memory : how memorability mediates a dynamic customer experience and its consequent outcomes
Li, Jing
;
Ma, Forest
;
DiPietro, Robin B.
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209276
Saved in:
6
Customer engagement with service providers : an empirical investigation of customer engagement dispositions
Sim, Max
;
Conduit, Jodie
;
Plewa, Carolin
;
Hentzen, …
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1926-1955
Persistent link: https://www.econbiz.de/10013352667
Saved in:
7
Customer perception and expectations towards the services of organised retail outlets : an empirical study in the twin cities of Hyderabad and Secunderabad : a review
Nikhat, Reshma
- In:
International journal of financial services management …
11
(
2021
)
2
,
pp. 95-115
Persistent link: https://www.econbiz.de/10012940010
Saved in:
8
Hospital choice by Indian customers : empirical testing of a standardised model of service provider selection criteria
Palanisamy, Ganesan
;
Joseph, Lallu
;
Alur, Sivakumar
- In:
International journal of business and emerging markets …
13
(
2021
)
2
,
pp. 173-205
Persistent link: https://www.econbiz.de/10012505536
Saved in:
9
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
10
Non-immersive virtual reality technologies in real estate : how customer experience drives attitudes toward properties and the service provider
Pleyers, Gordy
;
Poncin, Ingrid
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305164
Saved in:
11
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
12
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
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