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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Psychology & marketing"
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Dienstleistungsberufe
8
Service workers
8
USA
5
United States
5
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Arbeitszufriedenheit
2
Consumer behaviour
2
Customer service
2
Job satisfaction
2
Konsumentenverhalten
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Kundenservice
2
2003-2010
1
Arbeitsleistung
1
Arbeitsverhalten
1
Beschwerdemanagement
1
Bewertung
1
Burnout
1
Call centre
1
Callcenter
1
Complaint management
1
Consumer motivation
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Einzelhandel
1
Employee retention
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Erwerbsverlauf
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Evaluation
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Job performance
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Kaufmotiv
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Leadership
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Leistungsanreiz
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Leistungsentgelt
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Manipulation
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Söderlund, Magnus
2
Artis, Andrew
1
Brown, Tom
1
Carmody, Patrick C.
1
Cheong, KiJu
1
Choi, Sujeong
1
Dean, Dwane H.
1
Feinberg, Richard A.
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Foster, Nancy
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Gibson, Lucy W.
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Harris, Eric G.
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Jones, Michael A.
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Kim, Ji Young
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Lounsbury, John W.
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MacQuilken, Lisa
1
Mowen, John C.
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Reynolds, Kristy E.
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Ringer, Allison
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Robertson, Nichola
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Managing service quality : MSQ ; an international journal
Psychology & marketing
The journal of services marketing
12
Discussion paper series / IZA
7
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
NBER working paper series
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
The international journal of human resource management
4
Working paper / National Bureau of Economic Research, Inc.
4
CESifo working papers
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Knowledge workers in the information society
3
NBER Working Paper
3
Service business
3
Work, employment & society : a journal of the British Sociological Association
3
Academy of Management journal : AMJ
2
Australasian marketing journal
2
CESifo Working Paper Series
2
Employee relations
2
IZA Discussion Paper
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Routledge studies on civil society in Asia
2
Services marketing quarterly
2
The American economic review
2
The Oxford handbook of offshoring and global employment
2
The Oxford handbook of work and organization
2
The emotional organization : passions and power
2
Applied economics
1
Asia Pacific journal of marketing and logistics
1
Australian journal of management
1
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ECONIS (ZBW)
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1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
Saved in:
3
Exploring the role of productivity propensity in frontline employee performance : its relationship with customer orientation and important outcomes
Harris, Eric G.
;
Brown, Tom
;
Mowen, John C.
;
Artis, Andrew
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 171-183
Persistent link: https://www.econbiz.de/10010341746
Saved in:
4
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
5
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
6
Key personality traits and career statisfaction of customer service workers
Lounsbury, John W.
;
Foster, Nancy
;
Carmody, Patrick C.
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 517-536
Persistent link: https://www.econbiz.de/10009681554
Saved in:
7
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong
;
Cheong, KiJu
;
Feinberg, Richard A.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
Saved in:
8
Consumer perceptions of visible tattoos on service personnel
Dean, Dwane H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 294-308
Persistent link: https://www.econbiz.de/10003980806
Saved in:
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