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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of hospitality marketing & management"
~person:"Park, Jungkun"
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Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
3
Consumer behaviour
3
Emotion
3
Konsumentenverhalten
3
Relationship marketing
3
Brand management
2
Customer satisfaction
2
Kundenzufriedenheit
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Markenführung
2
AI
1
Aesthetics
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Arbeitskräfte
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Arbeitsverhalten
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Augmented reality characteristics
1
Beschwerdemanagement
1
Chatbot personality
1
Citizen experience
1
Classical and expressive aesthetic perception
1
Cognitive mechanism
1
Color
1
Complaint management
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Confidence
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Customer citizenship behavior
1
Customer experience
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Customer fatigue
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Customer immersion
1
Customer involvement
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Customer perception of employees' emotional labor
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Customer service
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Dienstleistungssektor
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Emotional mechanism
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Employees' emotional labor
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Fashion
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Fashion brand
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Gesellschaft
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Hongkong
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Kundenservice
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Park, Jungkun
Prentice, Catherine
14
Söderlund, Magnus
8
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Alnawas, Ibrahim
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Bilgihan, Anil
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Goh, Ben
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Harun, Ahasan
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Hollebeek, Linda D.
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Jebarajakirthy, Charles
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Jin, Naehyun Paul
3
Karande, Kiran
3
Ladhari, Riadh
3
Li, Minglong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Mortimer, Gary
3
Park, Eunil
3
Wang, Xuequn
3
Wilkins, Hugh
3
Al Khateeb, Amr
2
Amin, Muslim
2
Antwi, Collins Opoku
2
Asante, Daniel
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Asante, Eric Adom
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Ashill, Nicholas J.
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Assaker, Guy
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Babin, Barry J.
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Bai, Billy
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Boadi, Evans Asante
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Boakye, Kwabena G.
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Borges, Adilson
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Bowden, Jana
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Brengman, Malaika
2
Cambra-Fierro, Jesús
2
Chen, Mu-Chen
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Journal of retailing and consumer services
Journal of hospitality marketing & management
The Cornell hospitality quarterly
3
International journal of business innovation and research : IJBIR
1
Journal of business research : JBR
1
Journal of travel and tourism marketing
1
Managing service quality : MSQ ; an international journal
1
The journal of services marketing
1
The service industries journal
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ECONIS (ZBW)
5
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1
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
2
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
3
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
4
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
5
The effect of interior color on customers' aesthetic perception, emotion, and behavior in the luxury service
Kim, Dongyoup
;
Hyun, Hyowon
;
Park, Jungkun
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305875
Saved in:
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