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~type:"article"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Krankenhaus"
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Krankenhaus
Dienstleistungsqualität
122
Service quality
122
Quality management
62
Qualitätsmanagement
62
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
29
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Fitzgerald, Gerard
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The TQM journal : the international review of organizational improvement
Health care management review : HCM review
73
International journal of hospitality management
53
Journal of health economics
40
Journal of health organization and management
36
Quality management journal : QMJ
30
Health marketing quarterly
23
Health economics
21
International journal of contemporary hospitality management
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The service industries journal
14
Total quality management & business excellence
14
The European journal of health economics
12
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Tourism management : research, policies, practice
11
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Health economics review
9
Journal of business research : JBR
9
Journal of travel and tourism marketing
9
Manufacturing & service operations management : M & SOM
9
Technological forecasting & social change : an international journal
9
International journal of production research
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of operations management
8
Service business
8
European journal of operational research : EJOR
7
International journal of production economics
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
Inquiry : a journal of health care organization, provision and financing
6
Journal of public economics
6
Omega : the international journal of management science
6
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
3
Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan : a descriptive qualitative study
Albsoul, Rania
;
Alshyyab, Muhammad Ahmed
;
Al Odat, …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1394-1416
Persistent link: https://www.econbiz.de/10014326383
Saved in:
4
Key drivers of promoting patient safety culture from the perspective of medical staff at a tertiary hospital in China
Li, Li
;
Wu, Hsin-Hung
;
Huang, Chih-Hsuan
;
Zou, Yuanyang
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1556-1567
Persistent link: https://www.econbiz.de/10014326403
Saved in:
5
Assessment of patient safety culture in two emergency departments in Australia : a cross sectional study
Alshyyab, Muhammad A.
;
Albsoul, Rania A.
;
Kinnear, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 540-553
Persistent link: https://www.econbiz.de/10014321251
Saved in:
6
Healthcare professional's perception of patient safety assessed by the hospital survey on patient safety culture in Taiwan : a systematic review
Wu, Hsin-Hung
;
Lee, Yii-Ching
;
Huang, Chih-Hsuan
;
Li, Li
- In:
The TQM journal : the international review of …
35
(
2023
)
3
,
pp. 615-629
Persistent link: https://www.econbiz.de/10014321266
Saved in:
7
Factors influencing patient safety culture in operating room in a teaching hospital in Jordan : a qualitative descriptive study
Alshyyab, Muhammad Ahmed
;
Albsoul, Rania
;
Fitzgerald, Gerard
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1722-1742
Persistent link: https://www.econbiz.de/10014380875
Saved in:
8
Understanding the process of patient empowerment and their well-being in the context of outpatient services
Marimuthu, Malliga
;
Taghizadeh, Seyedeh Khadijeh
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10014320933
Saved in:
9
Assessment of patient safety culture during COVID-19 : a cross-sectional study in a tertiary a-level hospital in China
Huang, Chih-Hsuan
;
Wang, Ying
;
Wu, Hsin-Hung
;
Yii-Ching, Lee
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1189-1201
Persistent link: https://www.econbiz.de/10013537685
Saved in:
10
Exploring enablers of modularity in healthcare service delivery
Prakash, Gyan
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1448-1465
Persistent link: https://www.econbiz.de/10013537697
Saved in:
11
Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
12
Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
Saved in:
13
Improving health care quality : the implementation of whistleblowing
Ciasullo, Maria Vincenza
;
Cosimato, Silvia
;
Palumbo, Rocco
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 167-183
Persistent link: https://www.econbiz.de/10011648892
Saved in:
14
Preparedness for hospital practice in assuring quality of care
Noor Hazilah Abd Manaf
;
Ghazali, Roslan Johari Dato Mohd
; …
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 834-846
Persistent link: https://www.econbiz.de/10011616627
Saved in:
15
Using HCAHPS data to improve hospital care quality
Carter, John C.
;
Silverman, Fred N.
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 974-990
Persistent link: https://www.econbiz.de/10011616733
Saved in:
16
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
17
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
18
Approaches for reducing medical errors and increasing patient safety : TRM, quality and 5 Qs method
Zineldin, Mosad
;
Zineldin, Jonas
;
Vasicheva, Valentina
- In:
The TQM journal : the international review of …
26
(
2014
)
1
,
pp. 63-74
Persistent link: https://www.econbiz.de/10010252107
Saved in:
19
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
20
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
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