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Dienstleistungsmanagement
15
Service management
15
Beziehungsmarketing
5
Consumer behaviour
5
Customer integration
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Kundenintegration
5
Relationship marketing
5
Service quality
5
Dienstleistung
4
Dienstleistungsmarketing
4
Dienstleistungssektor
4
Service industry
4
Services
4
Services marketing
4
Gastronomie
3
Restaurant industry
3
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
2
Customer service
2
Customer value
2
Kundenservice
2
Kundenwert
2
Kundenzufriedenheit
2
Service experience
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Service-Dominant Logic
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Strategic management
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Strategisches Management
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Akaka, Melissa Archpru
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Baillod, Chloé
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Berenguer Contrí, Gloria
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1
Bridson, Kerrie
1
Castro, Carmen Barroso
1
Cepeda-Carrión, Gabriel
1
Daunt, Kate L.
1
DeWitt, Tom
1
Edvardsson, Bo
1
Evans, Jody
1
Frow, Pennie
1
Fuentes Blasco, María
1
Furrer, Olivier
1
Gil Saura, Irene
1
Harris, Lloyd C.
1
Kerguignas, Jie
1
Ko, Jae-youn
1
Landroguez, Silvia Martelo
1
Landry, Mikèle
1
Lee, Kyuho
1
Madanoglu, Melih
1
Martin, Charles L.
1
Mechinda, Panisa
1
Minkiewicz, Joanna
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Moliner Velázquez, Beatriz
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Nguyen, Doan T.
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Nicholls, Richard
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Patterson, Paul G.
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Smith, Jeffery
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Svari, Sander
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Svensson, Göran
1
Vargo, Stephen L.
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Wilkinson, Ian F.
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The journal of services marketing
SpringerLink / Bücher
48
Journal of service management
33
International journal of hospitality management
29
Forum Dienstleistungsmanagement
23
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
London School of Economics and Political Science - Publications
15
Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen
15
International journal of services and operations management
14
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
Springer eBook Collection
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Wissenschaft & Praxis
9
Fachhochschule Gelsenkirchen - Institut Arbeit und Technik - Publikationen
8
International journal of quality and service sciences
8
International journal of services technology and management
8
Journal of Service Management
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Services marketing quarterly
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Journal of business research : JBR
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
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ECONIS (ZBW)
15
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
3
An empirical examination of the services triangle
Anderson, Sidney
;
Smith, Jeffery
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 236-246
Persistent link: https://www.econbiz.de/10011741228
Saved in:
4
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
5
Co-production of service experiences : insights from the cultural sector
Minkiewicz, Joanna
;
Bridson, Kerrie
;
Evans, Jody
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 749-761
Persistent link: https://www.econbiz.de/10011590919
Saved in:
6
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
7
Developing a competitive international service strategy : a case of international joint venture in the global service industry
Lee, Kyuho
;
Madanoglu, Melih
;
Ko, Jae-youn
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 245-255
Persistent link: https://www.econbiz.de/10009761801
Saved in:
8
Developing an integrated vision of customer value
Landroguez, Silvia Martelo
;
Castro, Carmen Barroso
; …
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 234-244
Persistent link: https://www.econbiz.de/10009761804
Saved in:
9
Motives of dysfunctional customer behavior : an empirical study
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 293-308
Persistent link: https://www.econbiz.de/10009581900
Saved in:
10
Service convenience and social servicescape : retail vs hedonic setting
Nguyen, Doan T.
;
DeWitt, Tom
;
Russell-Bennett, Rebekah
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 265-277
Persistent link: https://www.econbiz.de/10009581935
Saved in:
11
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
12
The impact of service climate and service provider personality on employees' customer-oriented behavior in a high-contact setting
Mechinda, Panisa
;
Patterson, Paul G.
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 101-113
Persistent link: https://www.econbiz.de/10009230981
Saved in:
13
Customer management and CRM : addressing the dark side
Frow, Pennie
;
Payne, Adrian
;
Wilkinson, Ian F.
;
Young, …
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 79-89
Persistent link: https://www.econbiz.de/10009230983
Saved in:
14
New directions for customer-to-customer interaction research
Nicholls, Richard
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 87-97
Persistent link: https://www.econbiz.de/10003953413
Saved in:
15
Causes for complaining behaviour intentions : the moderator effect of previous customer experience of the restaurant
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 532-545
Persistent link: https://www.econbiz.de/10008749967
Saved in:
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