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isPartOf:"Tourism management : research, policies, practice"
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Dienstleistungsmanagement
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Tourism management : research, policies, practice
SpringerLink / Bücher
48
Journal of service management
33
International journal of hospitality management
29
Forum Dienstleistungsmanagement
23
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
London School of Economics and Political Science - Publications
15
The journal of services marketing
15
Universität Kassel - Fachgebiet Wirtschaftsinformatik: Publikationen
15
International journal of services and operations management
14
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Managing service quality : MSQ ; an international journal
11
Springer eBook Collection
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Wissenschaft & Praxis
9
Fachhochschule Gelsenkirchen - Institut Arbeit und Technik - Publikationen
8
International journal of quality and service sciences
8
International journal of services technology and management
8
Journal of Service Management
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Services marketing quarterly
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Journal of business research : JBR
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
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1
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
2
Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye
;
Cole, Shu Tian
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
Saved in:
3
Enlightened hedonism : exploring the relationship of service value, visitor knowledge and interest, to visitor enjoyment at heritage attractions
Calver, Stephen J.
;
Page, Stephen J.
- In:
Tourism management : research, policies, practice
39
(
2013
),
pp. 23-36
Persistent link: https://www.econbiz.de/10009779077
Saved in:
4
Servicescape elements, customer predispositions and service experience : the case of theme park visitors
Dong, Ping
;
Siu, Noel Yee-Man
- In:
Tourism management : research, policies, practice
36
(
2013
),
pp. 541-551
Persistent link: https://www.econbiz.de/10009736141
Saved in:
5
Aspects of service-dominant logic and its implications for tourism management : examples from the hotel industry
Shaw, Gareth
;
Bailey, Adrian
;
Williams, Allan M.
- In:
Tourism management : research, policies, practice
32
(
2011
)
2
,
pp. 207-214
Persistent link: https://www.econbiz.de/10008797584
Saved in:
6
Are you for real? : an evaluation of the relationship between emotional labour and visitor outcomes
Van Dijk, Pieter A.
;
Smith, Liam D. G.
;
Cooper, Brain K.
- In:
Tourism management : research, policies, practice
32
(
2011
)
1
,
pp. 39-45
Persistent link: https://www.econbiz.de/10008798740
Saved in:
7
Management models and differential agency challenges arising in Australian multi-titled tourism accommodation properties
Cassidy, Kelly
;
Guilding, Chris
- In:
Tourism management : research, policies, practice
32
(
2011
)
6
,
pp. 1271-1281
Persistent link: https://www.econbiz.de/10009270756
Saved in:
8
Effect of customer orientation and entrepreneurial orientation on innovativeness : evidence from the hotel industry in Switzerland
Tajeddini, Kayhan
- In:
Tourism management : research, policies, practice
31
(
2010
)
2
,
pp. 221-231
Persistent link: https://www.econbiz.de/10003930688
Saved in:
9
Virtual reality : applications and implications for tourism
Guttentag, Daniel A.
- In:
Tourism management : research, policies, practice
31
(
2010
)
5
,
pp. 637-651
Persistent link: https://www.econbiz.de/10003978693
Saved in:
10
Inherent complexity: disability, accessible tourism and accommodation information preferences
Darcy, Simon
- In:
Tourism management : research, policies, practice
31
(
2010
)
6
,
pp. 817-826
Persistent link: https://www.econbiz.de/10008650045
Saved in:
11
Knowledge-based network participation in destination and event marketing : a hospitality scenario analysis perspective
Breukel, Ad
;
Go, Frank M.
- In:
Tourism management : research, policies, practice
30
(
2009
)
2
,
pp. 184-193
Persistent link: https://www.econbiz.de/10003838226
Saved in:
12
Perceptions of organizational structure in the hospitality industry : consequences for commitment, job satisfaction and perceived performance
Øgaard, Torvald
;
Marnburg, Einar
;
Larsen, Svein
- In:
Tourism management : research, policies, practice
29
(
2008
)
4
,
pp. 661-671
Persistent link: https://www.econbiz.de/10003709954
Saved in:
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