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subject:"Service industry"
~person:"Rust, Roland T."
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Service industry
Dienstleistungsmarketing
5
Services marketing
5
Beziehungsmarketing
4
Relationship marketing
4
Dienstleistung
3
Customer retention
2
Dienstleistungsqualität
2
Dienstleistungssektor
2
Kundenbindung
2
Market research
2
Marketing
2
Marketingforschung
2
Marktforschung
2
Service quality
2
service marketing
2
Adaptive personalization
1
Automated technology
1
Automation
1
Automatisierung
1
Big Data
1
Big data
1
Brand management
1
Cognition
1
Cognitive technology
1
Customer relationships
1
Dienstleistungsmanagement
1
Emotion
1
Emotional technology
1
Hotel industry
1
Hotellerie
1
Information system
1
Information technology
1
Informationssystem
1
Informationstechnik
1
Kognition
1
Lieferantenmanagement
1
Markenführung
1
Personalization
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Rust, Roland T.
Bruhn, Manfred
5
Corsten, Hans
4
Huang, Ming-Hui
4
Freiling, Jörg
3
Hart, Christopher W.
3
Heskett, James L.
3
Khan, Kalim
3
Kumar, Raj
3
McColl-Kennedy, Janet R.
3
Panwar, Tapish
3
Panwar, Upendra Singh
3
Ray, Nilanjan
3
Robbert, Thomas
3
Sasser, W. E.
3
Ahlert, Dieter
2
Akaka, Melissa Archpru
2
Baglieri, Enzo
2
Berry, Leonard L.
2
Bryson, John R.
2
Büttgen, Marion
2
De Chernatony, Leslie
2
Dev, Chekitan S.
2
Fisk, Raymond P.
2
Furrer, Olivier
2
Grove, Stephen J.
2
Gummesson, Evert
2
Han, Spring H.
2
Horan, Gillian
2
Jaakkola, Elina
2
Kandampully, Jay
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Kaynak, Erdener
2
Kindström, Daniel
2
Kowalkowski, Christian
2
Lee, Jungwoo
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McDonald, Malcolm
2
Mikolon, Sven
2
Minculescu, Ioana
2
Ostrom, Amy L.
2
Sichtmann, Christina
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Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
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1
Technology-driven service strategy
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 906-924
Persistent link: https://www.econbiz.de/10011779545
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2
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
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