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~subject:"Konsumentenverhalten"
~subject:"Service quality"
~type_genre:"Case study"
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Konsumentenverhalten
Service quality
Taiwan
143
High technology
12
Hochtechnologie
12
China
11
Halbleiterindustrie
10
Semiconductor industry
10
Performance measurement
9
Performance-Messung
9
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Qualitätsmanagement
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8
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Wettbewerbsvorteil
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Wissensmanagement
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Chan, Ya-hui
1
Chen, H. T.
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Chen, K. S.
1
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1
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1
Cheng, Lee-joy
1
Hsieh, Ling-Feng
1
Hsieh, Ying-jiun
1
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1
Jang, Jiun-yi
1
Kuo, Ying-feng
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Lin, C. L.
1
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Tsai, Ming-chun
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Public management review
1
Service business
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
The performance of ISO certification based on consumer perspective : a case study of a travel agency
Wu, Shwu-ing
;
Jang, Jiun-yi
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 496-518
Persistent link: https://www.econbiz.de/10009752066
Saved in:
2
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.
;
Chen, H. T.
;
Lin, C. L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Saved in:
3
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
4
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
Saved in:
5
Elucidating the relationship between satisfaction and citizen involvement in public administration
Wong, Seng-lee
;
Liu, Hsiang-te
;
Cheng, Lee-joy
- In:
Public management review
13
(
2011
)
4
,
pp. 595-618
Persistent link: https://www.econbiz.de/10009233203
Saved in:
6
Understanding e-learning service quality of a commercial bank by using Kano's model
Chen, Ling-hsiu
;
Kuo, Ying-feng
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10008986641
Saved in:
7
A service quality measurement architecture for hot spring hotels in Taiwan
Hsieh, Ling-Feng
;
Lin, Li-Hung
;
Lin, Yi-Yin
- In:
Tourism management : research, policies, practice
29
(
2008
)
3
,
pp. 429-438
Persistent link: https://www.econbiz.de/10003696054
Saved in:
8
A systems approach to service development in a concurrent engineering environment
Yang, Ching-Chow
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 635-652
Persistent link: https://www.econbiz.de/10003622830
Saved in:
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