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type_genre:"Article in journal"
~type_genre:"Hochschulschrift"
~isPartOf:"Services marketing quarterly"
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Search: subject_exact:"Telekommunikationssektor"
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Telecommunications industry
10
Telekommunikationssektor
10
Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
5
Consumer behaviour
5
Konsumentenverhalten
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retention
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Services marketing quarterly
Telecommunications policy : the international journal of digital economy, data sciences and new media
415
Information economics and policy : IEP
109
Journal of regulatory economics
47
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
37
Review of industrial organization : RIO
32
Applied economics
26
Intereconomics : review of European economic policy
25
Europäische Hochschulschriften / 5
24
Industrial and corporate change
23
International journal of industrial organization
21
Economia e politica industriale
19
Technological forecasting & social change : an international journal
19
Journal of economic issues : jei
18
Netnomics
17
International journal of forecasting
16
European journal of operational research : EJOR
15
The annals of regional science : an international journal of urban, regional and environmental research and policy ; official journal of the Western Regional Science Association
15
Gabler Edition Wissenschaft
14
International journal of technology management : IJTM
14
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
14
Wirtschaft und Wettbewerb
14
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
13
Ifo-Schnelldienst
13
Prometheus : critical studies in innovation
13
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
12
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
12
Yale journal on regulation
12
Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen : ZögU ; zugleich Organ des Bundesverbandes Öffentliche Dienstleistungen - Deutsche Sektion des CEEP
12
Annals of public and cooperative economics
11
ILR review : the journal of work and policy
11
Journal of competition law & economics
11
L' Industria : rivista di economia e politica industriale : review of industrial economics and policy
11
Global business and organizational excellence : a review of research & best practices
10
Journal of industry, competition and trade
10
Revue économique : revue bimestrielle
10
The Rand journal of economics
10
The journal of media economics
10
Economics of innovation and new technology
9
International journal of business excellence
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ECONIS (ZBW)
10
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1
What determines satisfaction with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
2
Exploring online sentiment (OS) as a measure of customer experience (CX) for telecommunication services
Lappeman, James
;
Meyer, Seth
;
Miguel, Diana
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 257-276
Persistent link: https://www.econbiz.de/10013352800
Saved in:
3
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
4
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
5
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
6
The impact of switching costs upon the service quality-perceived value-customer satisfaction-service loyalty chain : a study in the context of cellular services in India
Edward, Manoj
;
George, Babu P.
;
Sarkar, Sudipta Kiran
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 151-173
Persistent link: https://www.econbiz.de/10003960083
Saved in:
7
An assessment of the marketing strategy for mobile services of Ethiopian Telecommunication Corporation
Temesgen, Zelalem
;
Negi, Rakshit
;
Ketema, Eyob
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 50-71
Persistent link: https://www.econbiz.de/10003953043
Saved in:
8
Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav
- In:
Services marketing quarterly
31
(
2010
)
4
,
pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
Saved in:
9
Relationship between intra- and interorganizational service quality perceptions : an empirical testing of modified service profit chain model within Kuwaiti telecommunications indu...
Sharif, Khurram
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10003865580
Saved in:
10
Customer loyalty and approach of service providers : an empirical study of mobile airtime service industry in India
Das Gupta, Devashish
;
Sharma, Atul
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 342-364
Persistent link: https://www.econbiz.de/10003900813
Saved in:
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