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isPartOf:"International journal of services, economics and management"
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Dienstleistungssektor
23
Service industry
23
Beziehungsmarketing
4
Dienstleistungsqualität
4
Malaysia
4
Relationship marketing
4
Service quality
4
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3
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1
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1
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1
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1
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1
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1
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International journal of services, economics and management
The service industries journal
270
Journal of business research : JBR
95
The journal of services marketing
85
SpringerLink / Bücher
77
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
36
Discussion paper
35
International journal of services and operations management
33
Regional studies
33
Working paper
33
European journal of operational research : EJOR
31
International journal of hospitality management
30
The journal of business & industrial marketing
30
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of production research
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
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ECONIS (ZBW)
23
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1
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
2
Two-wheeler service sector : a billion dollar industry in India
Bagodi, Virupaxi
;
Bagodi, Varsha
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 313-337
Persistent link: https://www.econbiz.de/10013552610
Saved in:
3
A comparative study of the leadership skills of the millennial male and millennial female managerial leaders in the Indian service sector
Pooja
;
Kumar, Pranab
- In:
International journal of services, economics and management
12
(
2021
)
1
,
pp. 41-59
Persistent link: https://www.econbiz.de/10012522642
Saved in:
4
Service innovation and firm performance : operational experiences in uncertain environments
Akbari, Morteza
;
Mokhtari, Hossein
;
Moradi, Afsaneh
; …
- In:
International journal of services, economics and management
11
(
2020
)
4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10012522627
Saved in:
5
Fostering China's expanding trade in services
Li, Xuedong
;
Clemes, Michael D.
;
Hu, Baiding
- In:
International journal of services, economics and management
11
(
2020
)
4
,
pp. 371-389
Persistent link: https://www.econbiz.de/10012522628
Saved in:
6
Understanding the antecedents of service decisions : an integration of service promiscuity and customer citizenship behaviour
Godwin, Benny J.
;
Wright, Rowena
- In:
International journal of services, economics and management
10
(
2019
)
1
,
pp. 34-54
Persistent link: https://www.econbiz.de/10012178909
Saved in:
7
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
8
Special issue: Service imperatives in the new economy : enhancing customer experience
Mathew, P. V.
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010432133
Saved in:
9
A comparison of academia and industry perceptions of an ideal hospitality management programme
Banerjee, Chandan Kumar
;
Mandal, Kaushik
- In:
International journal of services, economics and management
6
(
2014
)
2
,
pp. 146-162
Persistent link: https://www.econbiz.de/10010432168
Saved in:
10
Employees' perception of empowerment : a comparative study among different sectors of banks
George, Elizabeth
;
Zakkariya, K. A.
- In:
International journal of services, economics and management
6
(
2014
)
2
,
pp. 132-145
Persistent link: https://www.econbiz.de/10010432173
Saved in:
11
Consideration of aspects affecting the evolvement of collaborative e-business in service organisations
Urikova, Oksana
;
Ivanochko, Iryna
;
Kryvinska, Natalia
; …
- In:
International journal of services, economics and management
5
(
2013
)
1/2
,
pp. 72-92
Persistent link: https://www.econbiz.de/10009748357
Saved in:
12
The role of trust in risk sharing and innovativeness of service firms in Nigeria
Mmadu, Benjamin Anabori
- In:
International journal of services, economics and management
5
(
2013
)
4
,
pp. 341-359
Persistent link: https://www.econbiz.de/10010428871
Saved in:
13
Relational capital and SME collaborative strategy in the Malaysian service industry
Downe, Alan G.
;
Loke, Siew-Phaik
;
Sambasivan, Murali
- In:
International journal of services, economics and management
4
(
2012
)
2
,
pp. 145-166
Persistent link: https://www.econbiz.de/10009579272
Saved in:
14
An exploratory study of service productivity index for service industry evaluation
Indrianti, Nur
- In:
International journal of services, economics and management
4
(
2012
)
3
,
pp. 331-343
Persistent link: https://www.econbiz.de/10009734547
Saved in:
15
Integrating TQM and HRM to achieve a higher knowledge sharing in Malaysian service firms : an SEM approach
Ooi, Keng-boon
;
Arumugam, Veeri
;
Lee, Voon-Hsien
;
Wooi, …
- In:
International journal of services, economics and management
4
(
2012
)
3
,
pp. 186-208
Persistent link: https://www.econbiz.de/10009675237
Saved in:
16
Challenges facing higher education as a service industry in a developing country
Idrus, Nirwan
- In:
International journal of services, economics and management
3
(
2011
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10008908351
Saved in:
17
The impact of TQM practices on learning organisation and customer orientation : a survey of small service organisations in Malaysia
Ang, Yueh-Sin
;
Lee, Voon-Hsien
;
Tan, Boon-In
;
Chong, …
- In:
International journal of services, economics and management
3
(
2011
)
1
,
pp. 62-77
Persistent link: https://www.econbiz.de/10008908355
Saved in:
18
The influence of TQM practices on supply chain collaboration : a proposed model for the service industry
Darmawan, Nathan
;
Sim, Jia Jia
;
Arumugam, Veeri
;
Chow, …
- In:
International journal of services, economics and management
3
(
2011
)
1
,
pp. 21-35
Persistent link: https://www.econbiz.de/10008908365
Saved in:
19
Co-creation of value for a public service
Uden, Lorna
;
Naaranoja, Marja
- In:
International journal of services, economics and management
3
(
2011
)
4
,
pp. 427-445
Persistent link: https://www.econbiz.de/10009405005
Saved in:
20
The benefits of management accounting practices in manufacturing and service firms : a Finnish study
Agbejule, Adebayo
;
Huusko, Jonna
- In:
International journal of services, economics and management
3
(
2011
)
4
,
pp. 354-375
Persistent link: https://www.econbiz.de/10009405024
Saved in:
21
Factors that mitigate employee job stress in the service industry
Gill, Amarjit
;
Biger, Nahum
;
Bhutani, Smita
- In:
International journal of services, economics and management
2
(
2010
)
1
,
pp. 30-45
Persistent link: https://www.econbiz.de/10003923337
Saved in:
22
Do service sector trends stimulate entrepreneurship? : a socio-economic labour market perspective
Bögenhold, Dieter
;
Fachinger, Uwe
- In:
International journal of services, economics and management
1
(
2007/09
)
2
,
pp. 117-134
Persistent link: https://www.econbiz.de/10003898829
Saved in:
23
The characteristics and evolution of services sector : evidence from P. R. China
Liu, Shunzhong
;
Wu, Guoping
- In:
International journal of services, economics and management
1
(
2007/09
)
2
,
pp. 183-195
Persistent link: https://www.econbiz.de/10003898864
Saved in:
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