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person:"Hammerschmidt, Maik"
~person:"Hanushek, Eric Alan"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
21
Service quality
21
School
9
Schule
9
Lehrkräfte
7
Teaching profession
7
USA
5
United States
5
Customer satisfaction
4
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4
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3
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Cognition
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Aufsatz in Zeitschrift
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Hammerschmidt, Maik
Hanushek, Eric Alan
Han, Heesup
42
Prybutok, Victor R.
39
Mattila, Anna S.
38
Prentice, Catherine
32
Shahin, Arash
26
McColl-Kennedy, Janet R.
25
Edvardsson, Bo
22
Siciliani, Luigi
20
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Witell, Lars
18
Jang, Soocheong
17
Marimon, Frederic
17
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wong, IpKin Anthony
16
Zhang, Min
16
Gil Saura, Irene
15
Gustafsson, Anders
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Patterson, Paul G.
14
Qu, Hailin
14
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Quach, Sara
13
Raman, Krishnamurthy K.
13
So, Kevin Kam Fung
13
Sreejesh, S.
13
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Journal of human capital : JHC
3
Journal of public economics
2
Annual review of economics
1
Brookings papers on education policy
1
CESifo DICE report : journal for institutional comparisons
1
Econometrica : journal of the Econometric Society, an internat. society for the advancement of economic theory in its relation to statistics and mathematics
1
Economia : journal of the Latin American and Caribbean Economic Association
1
Economics of education review
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
German economic review
1
Journal of economic literature
1
Journal of human resources : JHR
1
Journal of labor economics
1
Journal of service research
1
Journal of service research : JSR
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Journal of the Academy of Marketing Science
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Scottish journal of political economy : the journal of the Scottish Economic Society
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ECONIS (ZBW)
21
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1
Users taking the blame? : how service failure, recovery, and robot design affect user attributions and retention
Meyer, Nika
;
Schwede, Melanie
;
Hammerschmidt, Maik
; …
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2491-2505
Persistent link: https://www.econbiz.de/10013556744
Saved in:
2
The perils of service contract divestment : when and why customers seek revenge and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
Saved in:
3
The value of smarter teachers : international evidence on teacher cognitive skills and student performance
Hanushek, Eric Alan
;
Piopiunik, Marc
;
Wiederhold, Simon
- In:
Journal of human resources : JHR
54
(
2019
)
4
,
pp. 857-899
Persistent link: https://www.econbiz.de/10012197996
Saved in:
4
Economic gains from educational reform by US states
Hanushek, Eric Alan
;
Ruhose, Jens
;
Woessmann, Ludger
- In:
Journal of human capital : JHC
11
(
2017
)
4
,
pp. 447-486
Persistent link: https://www.econbiz.de/10011785107
Saved in:
5
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
6
Dynamic effects of teacher turnover on the quality of instruction
Hanushek, Eric Alan
;
Rivkin, Steven G.
;
Schiman, Jeffrey C.
- In:
Economics of education review
55
(
2016
),
pp. 132-148
Persistent link: https://www.econbiz.de/10011623612
Saved in:
7
The distribution of teacher quality and implications for policy
Hanushek, Eric Alan
;
Rivkin, Steven G.
- In:
Annual review of economics
4
(
2012
),
pp. 131-157
Persistent link: https://www.econbiz.de/10009692749
Saved in:
8
The quality and distribution of teachers under the no child left behind act
Hanushek, Eric Alan
;
Rivkin, Steven G.
- In:
The journal of economic perspectives : EP ; a journal …
24
(
2010
)
3
,
pp. 133-150
Persistent link: https://www.econbiz.de/10008906211
Saved in:
9
The service quality-satisfaction link revisited : exploring asymmetries and dynamics
Falk, Tomas
;
Hammerschmidt, Maik
;
Schepers, Jeroen J. L.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 288-302
Persistent link: https://www.econbiz.de/10003986335
Saved in:
10
Quality-consistent estimates of international schooling and skill gradients
Hanushek, Eric Alan
;
Zhang, Lei
- In:
Journal of human capital : JHC
3
(
2009
)
2
,
pp. 107-143
Persistent link: https://www.econbiz.de/10003903024
Saved in:
11
New evidence about Brown v. Board of Education : the complex effects of school racial composition on achievement
Hanushek, Eric Alan
;
Kain, John F.
;
Rivkin, Steven G.
- In:
Journal of labor economics
27
(
2009
)
3
,
pp. 349-383
Persistent link: https://www.econbiz.de/10003873730
Saved in:
12
Do students care about school quality? : determinants of dropout behavior in developing countries
Hanushek, Eric Alan
;
Lavy, Victor
;
Hitomi, Kohtaro
- In:
Journal of human capital : JHC
2
(
2008
)
1
,
pp. 69-105
Persistent link: https://www.econbiz.de/10003754756
Saved in:
13
The role of cognitive skills in economic development
Hanushek, Eric Alan
;
Woessmann, Ludger
- In:
Journal of economic literature
46
(
2008
)
3
,
pp. 607-668
Persistent link: https://www.econbiz.de/10003782929
Saved in:
14
Charter school quality and parental decision making with school choice
Hanushek, Eric Alan
;
Kain, John F.
;
Rivkin, Steven G.
; …
- In:
Journal of public economics
91
(
2007
)
5/6
,
pp. 823-848
Persistent link: https://www.econbiz.de/10003441204
Saved in:
15
The economics of school quality
Hanushek, Eric Alan
- In:
German economic review
6
(
2005
)
3
,
pp. 269-286
Persistent link: https://www.econbiz.de/10003084794
Saved in:
16
Teachers, schools, and academic achievement
Rivkin, Steven G.
;
Hanushek, Eric Alan
;
Kain, John F.
- In:
Econometrica : journal of the Econometric Society, an …
73
(
2005
)
2
,
pp. 417-458
Persistent link: https://www.econbiz.de/10002876401
Saved in:
17
Disruption versus Tiebout improvement : the costs and benefits of switching schools
Hanushek, Eric Alan
;
Kain, John F.
;
Rivkin, Steven G.
- In:
Journal of public economics
88
(
2004
)
9/10
,
pp. 1721-1746
Persistent link: https://www.econbiz.de/10002106827
Saved in:
18
What if there are no 'best practices'?
Hanushek, Eric Alan
- In:
Scottish journal of political economy : the journal of …
51
(
2004
)
2
,
pp. 156-172
Persistent link: https://www.econbiz.de/10002069799
Saved in:
19
How to improve the supply of high-quality teachers
Hanushek, Eric Alan
;
Rivkin, Steven G.
- In:
Brookings papers on education policy
(
2004
),
pp. 7-25
Persistent link: https://www.econbiz.de/10002087670
Saved in:
20
United States lessons about school accountability
Hanushek, Eric Alan
- In:
CESifo DICE report : journal for institutional comparisons
2
(
2004
)
4
,
pp. 27-32
Persistent link: https://www.econbiz.de/10002535935
Saved in:
21
Evaluting the impact of school decentralization on educational quality
Galiani, Sebastián
;
Schargrodsky, Ernesto
- In:
Economia : journal of the Latin American and Caribbean …
2
(
2001/02
)
2
,
pp. 275-302
Persistent link: https://www.econbiz.de/10001736306
Saved in:
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