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isPartOf:"The international journal of logistics management"
~subject:"Service quality"
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Service quality
Logistics provider
78
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78
Logistics
58
Logistik
58
Lieferkette
53
Supply chain
53
Lieferantenmanagement
15
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China
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Customer satisfaction
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Umweltmanagement
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Industrie
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The international journal of logistics management
International journal of logistics : research and applications
7
Logistics
6
Asia Pacific journal of marketing and logistics
5
International journal of shipping and transport logistics : IJSTL
5
Journal of business logistics
5
Journal of business logistics : JBL
5
Transportation research / E : an international journal
5
Journal of retailing and consumer services
4
LogForum : elektroniczne czasopismo naukowe z dziedziny logistyki
4
Cogent business & management
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of logistics systems and management
3
International journal of physical distribution & logistics management : IJPD & LM
3
International journal of production research
3
Journal of Contemporary Issues in Business and Government
3
Journal of industrial engineering and management : JIEM
3
Administrative Sciences : open access journal
2
International journal of logistics systems and management : IJLSM
2
International journal of physical distribution and logistics management
2
International journal of quality & reliability management
2
International journal of services and operations management
2
Journal of business research : JBR
2
Journal of service research : JSR
2
The journal of services marketing
2
The journal of supply chain management : a global review of purchasing and supply
2
The service industries journal
2
Acta oeconomica : periodical of the Hungarian Academy of Sciences
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Aspekte der Unternehmensführung
1
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
1
CSAE working paper / Centre for the Study of African Economies
1
Contemporary economics
1
ERIM report series research in management
1
European journal of industrial engineering : EJIE
1
European journal of marketing : EJM
1
European journal of operational research : EJOR
1
European review of service economics and management
1
Fuzzy analytic hierarchy process
1
Harvard business review : HBR
1
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ECONIS (ZBW)
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1
Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance
Kawa, Arkadiusz
;
Zdrenka, Wojciech
- In:
The international journal of logistics management
35
(
2024
)
2
,
pp. 577-600
Persistent link: https://www.econbiz.de/10014485276
Saved in:
2
Exploring relationships between service quality dimensions and customers satisfaction : empirical study in context to Indian logistics service providers
Gupta, Anchal
;
Singh, Rajesh K.
;
Mathiyazhagan, Maathai K.
- In:
The international journal of logistics management
34
(
2023
)
6
,
pp. 1858-1889
Persistent link: https://www.econbiz.de/10014484452
Saved in:
3
Logistics service quality in an emergent market in Latin America
Michalski, Marek
;
Montes Botella, José Luis
- In:
The international journal of logistics management
33
(
2022
)
1
,
pp. 79-101
Persistent link: https://www.econbiz.de/10013164400
Saved in:
4
Trust, commitment, logistics outsourcing relationship quality, relationship satisfaction, strategy alignment and logistics performance : a case of selected manufacturing firms in U...
Kalubanga, Matthew
;
Namagembe, Sheila
- In:
The international journal of logistics management
33
(
2022
)
1
,
pp. 102-140
Persistent link: https://www.econbiz.de/10013164402
Saved in:
5
Using importance-performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services
Hu, Kai-Chieh
;
Chia, Kai-Chieh
;
Lu, Mingying
;
Liang, Ya-Lan
- In:
The international journal of logistics management
33
(
2022
)
2
,
pp. 477-498
Persistent link: https://www.econbiz.de/10013429509
Saved in:
6
Assessment of logistics service quality using the Kano model in a logistics-triadic relationship
Sohn, Jea-Il
;
Woo, Su-Han
;
Kim, Teak-Won
- In:
The international journal of logistics management
28
(
2017
)
2
,
pp. 680-698
Persistent link: https://www.econbiz.de/10011655375
Saved in:
7
Customer orientation, relationship quality, and performance : the third-party logistics provider's perspective
Chu, Zhaofang
;
Wang, Qiang
;
Lado, Augustine A.
- In:
The international journal of logistics management
27
(
2016
)
3
,
pp. 738-754
Persistent link: https://www.econbiz.de/10011579392
Saved in:
8
Measurement of logistics service quality in freight forwarding companies : a case study of the Serbian market
Kilibarda, Milorad
;
Nikolicic, Svetlana
;
Andrejic, Milan
- In:
The international journal of logistics management
27
(
2016
)
3
,
pp. 770-794
Persistent link: https://www.econbiz.de/10011579397
Saved in:
9
Improving the service operations of container terminals
Hsu, Web-kai K.
- In:
The international journal of logistics management
24
(
2013
)
1
,
pp. 101-116
Persistent link: https://www.econbiz.de/10009787530
Saved in:
10
Developing a scale for proactive improvement within logistics outsourcing relationships
Wallenburg, Carl Marcus
;
Knemeyer, A. Michael
;
Goldsby, …
- In:
The international journal of logistics management
21
(
2010
)
1
,
pp. 5-21
Persistent link: https://www.econbiz.de/10003996627
Saved in:
11
Technology acceptance and satisfaction with logistics services
Bienstock, Carol C.
;
Stafford, Marla Royne
- In:
The international journal of logistics management
21
(
2010
)
2
,
pp. 271-292
Persistent link: https://www.econbiz.de/10008657798
Saved in:
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