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subject:"2002-2003"
~subject:"Tipping behavior"
~subject:"Customer satisfaction"
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2002-2003
Tipping behavior
Customer satisfaction
Trinkgeld
151
Tipping behaviour
150
Gastronomie
65
Restaurant industry
65
Consumer behaviour
51
Konsumentenverhalten
51
Dienstleistungsqualität
43
Service quality
43
USA
31
United States
31
Social norm
24
Soziale Norm
24
Tipping
24
Tourism employees
19
Tourismusberufe
19
Kundenzufriedenheit
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Taxi industry
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Taxigewerbe
12
Theorie
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Theory
12
tipping
10
Social norms
9
Mindestlohn
8
Minimum wage
8
Motivation
7
Altruism
6
Altruismus
6
Emotion
6
Gastgewerbe
6
Leistungsentgelt
6
Lohn
6
New York
6
Performance pay
6
Behavioral economics
5
Beschäftigungseffekt
5
Beziehungsmarketing
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Dienstleistungssektor
5
Diskriminierung
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Lynn, Michael
4
Kwortnik, Robert J.
2
Acun, Yüksel
1
Alexander, Damon
1
Aydin, Asli Elif
1
Banks, George C.
1
Batchelor, John H.
1
Bilgihan, Anil
1
Boone, Christopher
1
Brewster, Zachary W.
1
Bujisic, Milos
1
Chien, Chia-Hsuan
1
Davis, David E.
1
Fernandez, Sébastien
1
Fointiat, Valérie
1
Ge, Qi
1
Gourlay, Kenneth
1
Grossman, Philip Johnson
1
Gössling, Stefan
1
Haugom, Erik
1
Hsiao, Chih-Hui
1
Huan, Tzung-cheng
1
Isaac, Rami Khalil Ibrahim
1
Jahan, Nusrat
1
Kepes, Sven
1
Kilfoyle, Eksa
1
Kinard, Brian R.
1
Kinard, Jerry L.
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Lunde, Merete
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Richardson, Alan J.
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International journal of hospitality management
6
Journal of economic behavior & organization : JEBO
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Applied economics letters
1
International journal of contemporary hospitality management
1
Journal of agricultural & food industrial organization
1
Journal of behavioral and experimental economics
1
Journal of consumer behaviour : an international research review
1
Journal of service theory and practice : JSTP
1
Management science : journal of the Institute for Operations Research and the Management Sciences
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Personnel psychology : a journal of applied research
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The journal of services marketing
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ECONIS (ZBW)
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1
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
2
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
3
How tip credits affect consumer tipping behavior
Lynn, Michael
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-4
Persistent link: https://www.econbiz.de/10013209299
Saved in:
4
Smiling for tips? : will restaurant servers’ actions affect customers’ emotional contagion and tipping behavior?
Hsiao, Chih-Hui
;
Chien, Chia-Hsuan
;
Yeh, Shih-Shuo
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 964-985
Persistent link: https://www.econbiz.de/10013368793
Saved in:
5
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
6
The "mask effect" on the tips that customers leave restaurant servers
Brewster, Zachary W.
;
Gourlay, Kenneth
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013328028
Saved in:
7
Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
Saved in:
8
Peer effects on restaurant tipping in Norway : an experimental approach
Thrane, Christer
;
Haugom, Erik
- In:
Journal of economic behavior & organization : JEBO
176
(
2020
),
pp. 244-252
Persistent link: https://www.econbiz.de/10012431567
Saved in:
9
An investigation of tipping behavior as a major component in service economy : the case of taxi tipping
Aydin, Asli Elif
;
Acun, Yüksel
- In:
Journal of behavioral and experimental economics
78
(
2019
),
pp. 114-120
Persistent link: https://www.econbiz.de/10012240832
Saved in:
10
Sports sentiment and tipping behavior
Ge, Qi
- In:
Journal of economic behavior & organization : JEBO
145
(
2018
),
pp. 95-113
Persistent link: https://www.econbiz.de/10011941679
Saved in:
11
A meta-analytic review of tipping compensation practices : an agency theory perspective
Banks, George C.
;
Woznyj, Haley M.
;
Kepes, Sven
; …
- In:
Personnel psychology : a journal of applied research
71
(
2018
)
3
,
pp. 457-478
Persistent link: https://www.econbiz.de/10011969829
Saved in:
12
Restaurant tipping and customers' susceptibility to emotional contagion
Koku, Paul Sergius
;
Savas, Selen
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 762-772
Persistent link: https://www.econbiz.de/10011590922
Saved in:
13
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
Saved in:
14
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
15
To tip or not to tip, that is the question : rewarding customer service encounters
Richardson, Alan J.
;
Kilfoyle, Eksa
- In:
Accounting perspectives : a journal of The Canadian …
13
(
2014
)
4
,
pp. 301-308
Persistent link: https://www.econbiz.de/10010482215
Saved in:
16
Negative affectivity and tipping : the moderating role of emotional labor strategies and leader-member exchange
Medler-Liraz, Hana
- In:
International journal of hospitality management
36
(
2014
),
pp. 63-72
Persistent link: https://www.econbiz.de/10010239337
Saved in:
17
Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior
Bujisic, Milos
;
Wu, Luorong
;
Mattila, Anna
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 293-306
Persistent link: https://www.econbiz.de/10010250181
Saved in:
18
The effect of receipt personalization on tipping behavior
Kinard, Brian R.
;
Kinard, Jerry L.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
4
,
pp. 280-284
Persistent link: https://www.econbiz.de/10009780520
Saved in:
19
Do people with food service experience tip better?
Parrett, Matt
- In:
The journal of socio-economics
40
(
2011
)
5
,
pp. 464-471
Persistent link: https://www.econbiz.de/10009419833
Saved in:
20
Religion and prosocial behaviour : a field test
Grossman, Philip Johnson
;
Parrett, Matthew B.
- In:
Applied economics letters
18
(
2011
)
4/6
,
pp. 523-526
Persistent link: https://www.econbiz.de/10009232931
Saved in:
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