//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Konsumentenverhalten"
~subject:"Beziehungsmarketing"
~person:"Ryu, Kisang"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Verbraucherzufriedenheit"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Konsumentenverhalten
Beziehungsmarketing
Customer satisfaction
16
Kundenzufriedenheit
16
Consumer behaviour
9
Gastronomie
9
Restaurant industry
9
Dienstleistungsqualität
8
Service quality
8
Relationship marketing
6
USA
6
United States
6
Satisfaction
3
Beschwerdemanagement
2
Chinese
2
Chinesisch
2
Complaint management
2
Fast-food industry
2
Holiday behaviour
2
Hotel industry
2
Hotellerie
2
Schnellgastronomie
2
Service failure and recovery
2
Tourism marketing
2
Tourismusmarketing
2
Urlaubsverhalten
2
Active listening
1
Aesthetics
1
Airport
1
Apology
1
Arbeitszufriedenheit
1
Brand image
1
China
1
Corporate reputation
1
Creative tourists
1
Creativity
1
Customer acquisition
1
Delight
1
Dining expenditure
1
Dining frequency
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
14
Type of publication (narrower categories)
All
Article in journal
14
Aufsatz in Zeitschrift
14
Language
All
English
14
Author
All
Ryu, Kisang
Han, Heesup
63
Mattila, Anna S.
30
Homburg, Christian
28
Prentice, Catherine
23
Svensson, Göran
21
Usman, Osly
21
Hyun, Sunghyup Sean
20
Bilgihan, Anil
19
Prayag, Girish
19
Wong, IpKin Anthony
19
Jang, Soocheong
18
Gil Saura, Irene
17
Aksoy, Lerzan
16
Mittal, Vikas
16
Huber, Frank
15
Loureiro, Sandra Maria Correia
15
Prybutok, Victor R.
15
Gustafsson, Anders
14
Roschk, Holger
14
Balaji, M. S.
13
Barnes, Donald C.
13
Kim, Wansoo
13
Klaus, Philipp
13
Stock-Homburg, Ruth
13
Lee, Choong-Ki
12
Quach, Sara
12
Söderlund, Magnus
12
Amin, Muslim
11
Bang, Nguyen
11
Bauer, Hans H.
11
Bruhn, Manfred
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
McColl-Kennedy, Janet R.
11
Park, Jungkun
11
Qu, Hailin
11
Rather, Raouf Ahmad
11
Töpfer, Armin
11
Van Vaerenbergh, Yves
11
more ...
less ...
Published in...
All
International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
2
Journal of travel and tourism marketing
2
Journal of hospitality marketing & management
1
Marketing letters : a journal of research in marketing
1
Young consumers : insight and ideas for responsible marketers
1
more ...
less ...
Source
All
ECONIS (ZBW)
14
Showing
1
-
14
of
14
Sort
Relevance
Date (newest first)
Date (oldest first)
1
How product design affects repurchase intention, eWOM, and museum visit intention : museum mystery boxes in China
Lin, Feng
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 434-451
Persistent link: https://www.econbiz.de/10014369822
Saved in:
2
Listen to their heart : why does active listening enhance customer satisfaction after a service failure?
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
Saved in:
3
Timing of apology after service failure : the moderating role of future interaction expectation on customer satisfaction
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
;
Haugtvedt, …
- In:
Marketing letters : a journal of research in marketing
31
(
2020
)
2/3
,
pp. 217-230
Persistent link: https://www.econbiz.de/10012301456
Saved in:
4
Examination of restaurant quality, relationship benefits, and customer reciprocity from the perspective of relationship marketing investments
Ryu, Kisang
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 66-92
Persistent link: https://www.econbiz.de/10011632993
Saved in:
5
Influence of experiences on memories, satisfaction and behavioral intentions : a study of creative tourism
Ali, Faizan
;
Ryu, Kisang
;
Kashif Hussain
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 85-100
Persistent link: https://www.econbiz.de/10011484657
Saved in:
6
Bringing them back to spend more : student foodservice experiences to satisfy their taste buds
Ali, Faizan
;
Ryu, Kisang
- In:
Young consumers : insight and ideas for responsible …
16
(
2015
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011382852
Saved in:
7
Does perceived restaurant food healthiness matter? : its influence on value, satisfaction and revisit intentions in restaurant operations in South Korea
Kim, Hyun Jeong
;
Park, Jeongdoo
;
Kim, Myung-Ja
;
Ryu, Kisang
- In:
International journal of hospitality management
33
(
2013
),
pp. 397-405
Persistent link: https://www.econbiz.de/10009746339
Saved in:
8
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Lee, Hye-rin
;
Kim, Woon Gon
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 200-223
Persistent link: https://www.econbiz.de/10009544226
Saved in:
9
Antecedents and consequences of customers' menu choice in an authentic Chinese restaurant context
Ryu, Kisang
;
Zhong, Yan
- In:
Journal of hospitality marketing & management
21
(
2012
)
7/8
,
pp. 852-871
Persistent link: https://www.econbiz.de/10009688551
Saved in:
10
New or repeat customers : how does physical environment influence their restaurant experience?
Ryu, Kisang
;
Han, Heesup
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 599-611
Persistent link: https://www.econbiz.de/10009130570
Saved in:
11
Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry
Ryu, Kisang
;
Han, Heesup
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 416-432
Persistent link: https://www.econbiz.de/10003976234
Saved in:
12
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived pri...
Ryu, Kisang
;
Han, Heesup
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
3
,
pp. 310-329
Persistent link: https://www.econbiz.de/10008648338
Saved in:
13
The roles of the physical environment, price perception, and costumer satisfaction in determining customer loyalty in the restaurant industry
Han, Heesup
;
Ryu, Kisang
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 487-510
Persistent link: https://www.econbiz.de/10003903184
Saved in:
14
The relationships among overall quick-casual restaurant image, perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Han, Heesup
;
Kim, Tae Hee
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 459-469
Persistent link: https://www.econbiz.de/10003742825
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->