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subject:"Customer service"
~subject:"Verkauf"
~person:"DeCarlo, Thomas E."
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Customer service
Verkauf
Salespeople
12
Verkaufspersonal
12
Selling
5
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Relationship marketing
3
Arbeitsleistung
2
Job performance
2
Lieferantenmanagement
2
Performance measurement
2
Performance-Messung
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Supplier relationship management
2
Ambidexterity
1
Ambidextrous organization
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Arbeitsbewertung
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Außendienst
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B-to-B-Marketing
1
Behavioral ambidexterity
1
Betriebliches Bildungsmanagement
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Bewertung
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Business-to-business marketing
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Compensation system
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Consumer motivation
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Contingency theory
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Contract
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Customer orientation
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Customer relationship management
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Dynamic capabilities
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Dynamische Kompetenzen
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Emotion
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Employee performance appraisal
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Employer-provided training
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Evaluation
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Field sales force
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Financial services
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DeCarlo, Thomas E.
Ahearne, Michael
16
Agnihotri, Raj
15
Alavi, Sascha
14
Johnson, Jeff S.
14
Habel, Johannes
12
Friend, Scott B.
11
Rangarajan, Deva
11
Schmitz, Christian
11
Wieseke, Jan
11
Guenzi, Paolo
10
Hughes, Douglas E.
10
Bolander, Willy
9
Bush, Alan J.
9
Lee, Nick
9
Marshall, Greg W.
9
Rapp, Adam
9
Plouffe, Christopher R.
8
Pullins, Ellen
8
Rodríguez, Rocío
8
Svensson, Göran
8
Terho, Harri
8
Haas, Alexander
7
Hochstein, Bryan
7
Moncrief, William C.
7
Peltier, James
7
Sharma, Arun
7
Chaker, Nawar N.
6
Cron, William L.
6
Cummins, Shannon
6
Dugan, Riley
6
Evans, Kenneth R.
6
Good, Valerie
6
Itani, Omar S.
6
Jaramillo, Fernando
6
Kraus, Florian
6
Panagopoulos, Nikolaos G.
6
Syam, Niladri
6
Bonney, Leff
5
Claro, Danny Pimentel
5
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The journal of personal selling & sales management : JPSSM
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
5
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1
Examining buyers' negative word-of-mouth intentions following suspected salesperson transgressions
DeCarlo, Thomas E.
;
Hansen, John D.
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 35-44
Persistent link: https://www.econbiz.de/10013259003
Saved in:
2
A process model of buyer responses to salesperson transgressions and recovery efforts : the impact of salesperson orientation
Hansen, John D.
;
Lund, Donald J.
;
DeCarlo, Thomas E.
- In:
The journal of personal selling & sales management : JPSSM
36
(
2016
)
1
,
pp. 59-73
Persistent link: https://www.econbiz.de/10011486203
Saved in:
3
Identifying effective hunters and farmers in the salesforce: a dispositional–situational framework
DeCarlo, Thomas E.
;
Lam, Son K.
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
4
,
pp. 415-439
Persistent link: https://www.econbiz.de/10011563219
Saved in:
4
An assessment of needed sales management skills
Powers, Thomas L.
;
Jennings, J'Aime C.
;
DeCarlo, Thomas E.
- In:
The journal of personal selling & sales management : JPSSM
34
(
2014
)
3
,
pp. 206-222
Persistent link: https://www.econbiz.de/10010373799
Saved in:
5
Performance trends and salesperson evaluations : the moderating roles of evaluation task, managerial risk propensity, and firm strategic orientation
Barone, Michael J.
;
DeCarlo, Thomas E.
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
2
,
pp. 207-223
Persistent link: https://www.econbiz.de/10009552539
Saved in:
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