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isPartOf:"Human performance"
~subject:"Versicherung"
~subject:"Dienstleistungsqualität"
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Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
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Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor
Maneotis, Sarina M.
;
Grandey, Alicia
;
Krauss, Autumn D.
- In:
Human performance
27
(
2014
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10010344828
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2
Predicting sales performance criteria with personality measures : the use of the general factor of personality, the big five and narrow traits
Sitser, Thomas
;
Linden, Dimitri van der
;
Born, Marise Ph.
- In:
Human performance
26
(
2013
)
2
,
pp. 126-149
Persistent link: https://www.econbiz.de/10009762386
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