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isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
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5
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3
Consumer behaviour
3
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
53
Journal of internet commerce
44
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
43
Journal of business research : JBR
43
International journal of business information systems : IJBIS
36
Tourism management : research, policies, practice
33
Journal of travel and tourism marketing
32
International journal of internet marketing and advertising : IJIMA
31
International journal of electronic marketing and retailing : IJEMR
29
International journal of hospitality management
29
International journal of e-business research : an official publication of the Information Resources Management Association
28
International journal of electronic commerce : IJEC
27
Journal of hospitality marketing & management
25
Journal of electronic commerce research : JECR
23
International journal of electronic business
18
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
18
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
International journal of retail & distribution management
16
Journal of marketing communications
16
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
16
Electronic commerce research
15
Journal of fashion marketing and management
15
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
15
International journal of contemporary hospitality management
13
Journal of management information systems : JMIS
13
Management information systems : mis quarterly
13
SpringerLink / Bücher
13
Journal of business ethics : JOBE
12
Journal of vacation marketing : an international journal
12
Leitfaden Online-Marketing ; [Bd. 1]
12
Technological forecasting & social change : an international journal
12
The service industries journal
12
Information systems research : ISR
11
Journal of organizational computing and electronic commerce
11
Tourism management perspectives : TMP
11
Journal of advertising research
10
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Electronic commerce research and applications
9
Global business review
9
Health marketing quarterly
9
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ECONIS (ZBW)
9
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1
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
2
How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming
;
Hsu, Meng-Hsiang
;
Lee, Yi-Jung
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
Saved in:
3
What e-SERVPERF in recruiting websites does affect users’ perceived value, satisfaction, and revisit intention in Korea?
Cho, Chul-Ho
;
Hyŏn, Chae-hun
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 818-835
Persistent link: https://www.econbiz.de/10011581099
Saved in:
4
An emprical study on the websites service quality of Hong Kong small businesses
Sun, Hongyi
;
Teh, Pei-lee
;
Chiu, Anron
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 931-947
Persistent link: https://www.econbiz.de/10009625429
Saved in:
5
Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
;
Kuo, Nien-te
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 913-930
Persistent link: https://www.econbiz.de/10009625431
Saved in:
6
The impact of electronic-service quality on online shopping behaviour
Tsao, Wen-chin
;
Tseng, Ya-ling
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 1007-1024
Persistent link: https://www.econbiz.de/10009504069
Saved in:
7
Factors driving website success - the key role of Internet customisation and the influence of website design qualtity and Internet marketing strategy
Fan, Wei-shang
;
Tsai, Ming-chun
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10008824908
Saved in:
8
A study of the impacts of website quality on customer relationship performance
Liang, Chiung-ju
;
Chen, Hui-ju
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 971-988
Persistent link: https://www.econbiz.de/10003921603
Saved in:
9
Exploring paths between web adoption and firm performance : the mediating effect of customer satisfaction, corporate image, market expansion and internal efficiency
González, Jose M. Hurtado
;
Cámara, Sebastian Bruque
; …
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1055-1074
Persistent link: https://www.econbiz.de/10003921613
Saved in:
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