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type_genre:"Article in journal"
~type_genre:"Collection of articles of several authors"
~person:"Quach, Sara"
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Search: subject_exact:"Web-basierter Dienst"
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Beziehungsmarketing
4
Consumer behaviour
4
Customer satisfaction
4
Dienstleistungsqualität
4
Digitale Dienste
4
Konsumentenverhalten
4
Kundenzufriedenheit
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Relationship marketing
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Service quality
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Web-based service
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Internet
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Telecommunications industry
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Telekommunikationssektor
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Internet service provider
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Internet service provider (ISP)
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Age profile
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Attitudinal loyalty
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Customer commitment
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High-tech services
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Services quality
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Trust
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Value
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attitudinal loyalty
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behavioral loyalty
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commitment
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Article in journal
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Aufsatz in Zeitschrift
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Quach, Sara
Sheth, Jagdish N.
8
Solomon, Michael R.
8
Greenstein, Shane M.
7
Thaichon, Paramaporn
6
Whinston, Andrew B.
6
Altmann, Jörn
5
Baghdadi, Youcef
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Krämer, Jan
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Kumar, Dinesh
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Kumar, Pradeep
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Nielson, Julia
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Rouached, Mohsen
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Bandyopadhyay, Subhajyoti
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Huemer, Christian
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Kajan, Ejub
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Kannan, Govindan
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Lobo, Antonio
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Qureshi, M. N.
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Sarkar, Anirban
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Valletti, Tommaso M.
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Aalst, Wil van der
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Bedini, Ivan
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Benabdelhafid, Abdellatif
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Bendriss, Sabri
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Buganza, Tommaso
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Cattaneo, Olivier
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Cheng, Hsing Kenneth
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Cho, Soohyun
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Demirkan, Haluk
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Devadasan, S. R.
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Dorloff, Frank-Dieter
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Geng, Xianjun
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Gerpott, Torsten J.
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Guo, Hong
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Juhrisch, Martin
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Katz, Michael L.
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Journal of retailing and consumer services
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Services marketing quarterly
1
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ECONIS (ZBW)
4
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The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
2
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
3
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
4
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
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