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~subject:"Higher education institution"
~subject:"Einführung"
~type_genre:"Case study"
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Higher education institution
Einführung
Quality management
371
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371
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76
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75
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40
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40
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36
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Callejo Miguel, Blanco
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1
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1
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1
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1
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1
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1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of production economics
2
International journal of six sigma and competitive advantage : IJSSCA
2
Akademische Edition Umweltforschung : Publikationsreihe des interdisziplinären Umwelt-Forums der RWTH Aachen
1
Business process management journal
1
Europäische Hochschulschriften / 5
1
Higher education management and development : compendium for managers
1
International journal of business excellence
1
International journal of quality & reliability management
1
International journal of quality and innovation
1
International journal of services and operations management
1
Lean Six Sigma : erfolgreiche Kombination von Lean Management, Six Sigma und Design for Six Sigma
1
Lean Six Sigma in service : applications and case studies
1
Lean manufacturing in the developing world : methodology, case studies and trends from Latin America
1
Measuring business excellence : the journal of organizational performance management
1
Quality management journal : QMJ
1
The TQM journal : the international review of organizational improvement
1
The service industries journal
1
Was kostet Qualität? : Wirtschaftlichkeit von Qualität ermitteln
1
Wirtschafts- und berufspädagogische Schriften
1
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ECONIS (ZBW)
30
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1
Beschwerdemanagement als Instrument der Kundenorientierung : eine empirische Untersuchung zu den Implementierungsproblemen und Gestaltungsmöglichkeiten von Beschwerdemanagement in...
Bayraktar, Osman
-
2011
Im zunehmend intensiven Wettbewerb um Marktanteile bzw. Kunden spielt Beschwerdemanagement eine zentrale Rolle. Denn mit der Einführung und Umsetzung eines Beschwerdemanagementsystems können Kundenzufriedenheit wiederhergestellt und die Unternehmensprozesse anhand der Beschwerdeinformationen...
Persistent link: https://www.econbiz.de/10009682935
Saved in:
2
Process improvement : the Six Sigma approach
Tlapa-Mendoza, Diego
;
Limón-Romero, Jorge
; …
- In:
Lean manufacturing in the developing world : …
,
(pp. 87-115)
.
2014
Persistent link: https://www.econbiz.de/10010480485
Saved in:
3
Effective implementation for introducing ISO/TS 16949 in semiconductor manufacturing industries
Pai, Fan-yun
;
Yeh, Tsu-ming
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 462-478
Persistent link: https://www.econbiz.de/10009752071
Saved in:
4
From ISO quality standards to an integrated management system : an implementation process in SME
Garengo, Patrizia
;
Biazzo, Stefano
- In:
Total quality management & business excellence : an …
24
(
2013
)
3
,
pp. 310-335
Persistent link: https://www.econbiz.de/10009752093
Saved in:
5
Introducing management models in service organisations in developed and developing countries
Tarí, Juan José
;
Madeleine, Carolina
- In:
The service industries journal
32
(
2012
)
5
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009535896
Saved in:
6
Quality management systems as a link between management and employees
Zelnik, Matej
;
Maletič, Matjaž
;
Maletič, Damjan
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009509641
Saved in:
7
Applying Six Sigma to the management and improvement of production planning procedure's performance
Chang, She-i
;
Yen, David C.
;
Chou, Chi-chun
;
Wu, Hsu-che
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 291-308
Persistent link: https://www.econbiz.de/10009553697
Saved in:
8
The influence of the level of implementation of lean management on employees : an empirical study
Baides, Nestor Raúl
;
Moyano-Fuentes, José
- In:
International journal of quality and innovation
2
(
2012/14
)
1
,
pp. 61-79
Persistent link: https://www.econbiz.de/10009791789
Saved in:
9
Case study analysis of Six Sigma implementation in service organisations
Chakraborty, Ayon
;
Tan, Kay Chuan
- In:
Business process management journal
18
(
2012
)
6
,
pp. 992-1019
Persistent link: https://www.econbiz.de/10009684771
Saved in:
10
Comparative analysis of quality function deployment methodologies : a case study analysis
Singh, Rahul K.
;
Elrod, Cassandra C.
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
19
(
2012
)
1
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009500658
Saved in:
11
Seeking organisational excellence by using the information coming from the EFQM excellence model as starting point : application to a real case
Alfaro-Saiz, Juan-Jose
;
Carot-Sierra, Jose-Miguel
; …
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 853-868
Persistent link: https://www.econbiz.de/10009424197
Saved in:
12
Development of a simplified approach based on the EFQM model and Six Sigma for the implementation of TQM principles in a university administration
Campatelli, Gianni
;
Citti, Paolo
;
Meneghin, Andrea
- In:
Total quality management & business excellence : an …
22
(
2011
)
7
,
pp. 691-704
Persistent link: https://www.econbiz.de/10009424256
Saved in:
13
The willingness of professionals to contribute to their organisation's certification
Kemenade, Everard A. van
;
Hardjono, Teun W.
;
Vries, …
- In:
International journal of quality & reliability management
28
(
2011
)
1
,
pp. 27-42
Persistent link: https://www.econbiz.de/10008991366
Saved in:
14
Toyota's A3 reports for improving 6-S activities : an aeronautical industry case study
Gnanaguru, R.
;
Puvaneswari, K.
;
Mallick, Jogendra
; …
- In:
International journal of services and operations management
10
(
2011
)
2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10009313078
Saved in:
15
Application of Six sigma methodology in efficiency enhancement and scarp reduction in a water-bottling company
Tsonis, Panagiotis N.
;
Besseris, George J.
;
Stergiou, …
- In:
International journal of six sigma and competitive …
6
(
2010/11
)
4
,
pp. 301-320
Persistent link: https://www.econbiz.de/10009269972
Saved in:
16
Critical success factors of Six Sigma implementations in Italian companies
Brun, Alessandro
- In:
International journal of production economics
131
(
2011
)
1
,
pp. 158-164
Persistent link: https://www.econbiz.de/10008988733
Saved in:
17
Who achieves continuous improvement? : TQM implementation in a global organisation
Tanninen, Kati
;
Puumalainen, Kaisu
;
Sandström, Jaana
- In:
International journal of business excellence
4
(
2011
)
2
,
pp. 225-243
Persistent link: https://www.econbiz.de/10008989027
Saved in:
18
Mapping macro/micro level critical links for integrating Six Sigma DMAIC steps as a part of company's existing QMS : an Indian SME case study
Bewoor, Anand K.
;
Pawar, Maruti S.
- In:
International journal of six sigma and competitive …
6
(
2010/11
)
1/2
,
pp. 105-131
Persistent link: https://www.econbiz.de/10008759536
Saved in:
19
Application of the total quality management approach in a Spanish retailer : the case of Mercadona
Callejo Miguel, Blanco
;
Broncano Santiago, Gutierrez
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1365-1381
Persistent link: https://www.econbiz.de/10008824952
Saved in:
20
An award journey for business excellence : the case study of a public sector unit
Madan, Pankaj
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1343-1364
Persistent link: https://www.econbiz.de/10008824954
Saved in:
21
Measuring TQM implementation : a case study of Malaysian SMEs
Abdullah, Azizan
- In:
Measuring business excellence : the journal of …
14
(
2010
)
3
,
pp. 3-15
Persistent link: https://www.econbiz.de/10008654885
Saved in:
22
Implementing a quality-based performance measurement system : a case study approach
Jochem, Roland
;
Menrath, Martin
;
Landgraf, Katja
- In:
The TQM journal : the international review of …
22
(
2010
)
4
,
pp. 410-422
Persistent link: https://www.econbiz.de/10003993907
Saved in:
23
Quality management in higher education
Vardar, Öktem
- In:
Higher education management and development : …
,
(pp. 175-191)
.
2010
Persistent link: https://www.econbiz.de/10003951657
Saved in:
24
Einführung eines ganzheitlichen Kennzahlensystems am Beispiel eines Service Centers
Zheng, Xiangtian
;
Woestkamp, Jörg
- In:
Was kostet Qualität? : Wirtschaftlichkeit von …
,
(pp. 169-186)
.
2010
Persistent link: https://www.econbiz.de/10003968727
Saved in:
25
Six Sigma programs : an implementation model
Chakravorty, Satya S.
- In:
International journal of production economics
119
(
2009
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10003884615
Saved in:
26
CECS inventory and asset management process improvement : a lean six sigma case study
Martinez, Felix
;
Gopal, Varshini
;
Shah, Amol
;
Beaver, Robert
- In:
Lean Six Sigma in service : applications and case studies
,
(pp. 253-317)
.
2009
Persistent link: https://www.econbiz.de/10003932885
Saved in:
27
Einführung von Lean Six Sigma bei Xerox
Jessenberger, Jutta
- In:
Lean Six Sigma : erfolgreiche Kombination von Lean …
,
(pp. 281-303)
.
2008
Persistent link: https://www.econbiz.de/10003769204
Saved in:
28
Implementierung von Qualitätsmanagement im Lehrbereich einer wissenschaftlichen Einrichtung als Organisationsentwicklungsprozess
Korsmeier, Susanne
-
2002
Persistent link: https://www.econbiz.de/10001699888
Saved in:
29
Konzeption und Einführungsstrategie eines Ansatzes zur unternehmensumfassenden Qualitätssteigerung : eine empirische Untersuchung
Kammermeier, Ralf
-
2000
Persistent link: https://www.econbiz.de/10001454154
Saved in:
30
Ein unternehmenskybernetischer Ansatz zur Integration von Umweltmanagementsystemen
Balkenhol, Bernd
-
1999
-
Als Ms. gedr.
Persistent link: https://www.econbiz.de/10001404914
Saved in:
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