Reference model, process model, business process, relationship management, non-profit organization, non-governmental organization, NGO. - The management of relationship to sponsors is essential for most nonprofit organizations. Therefore a number of business processes are necessary but yet there...

We compare the strategic potential of Corporate Social Responsibility (CSR) and Customer Orientation (CO) as commitments to larger quantities in Cournot competition, modeled as a multi-stage game. First, in addition to profits, firms can choose to care for the surplus of either all consumers...

Background: Given the importance of customers as the most valuable assets of organizations, customer retention seems to be an essential, basic requirement for any organization. Banks are no exception to this rule. The competitive atmosphere within which electronic banking services are provided...