The influence of human resource management (HRM) on innovation has attracted considerable research attention over the last decade. However, existing studies have primarily focused on the macro-level HRM architecture, limiting our understanding about the cross-level origin of innovation....

The obstacles that discourage organizing among high-tech workers are well documented in the industrial relations literature. Discussion about factors that help workers overcome these obstacles, however, is sparse. This case study uses interviews and other evidence to analyze how high-tech...

Enormous growth has occurred in the contact centre segment of the Canadian economy over the past decade. In part due to re-engineering, restructuring, and outsourcing, as well as to the technological changes that have facilitated this growth, the contact centre sector has experienced enormous...

Given the importance of exploration in a firm’s overall innovation program, scholarshave sought to understand organizational factors that give rise to exploration-oriented innovations. We propose theory and empirical evidence that relates firms’ use of financial incentives to their...

Given the importance of exploration in a firm’s overall innovation program, scholars have sought to understand organizational factors that give rise to exploration-oriented innovations. We propose theory and empirical evidence that relates firms’ use of financial incentives to...

Using novel compensation data on white collar employees (WCE) in large, public U.S. firms, we examine their explicit financial incentives and implicit incentives arising from promotions and labor market opportunities. We find that employees with stronger (weaker) implicit incentives receive more...

We investigate the relationship between a firm's compensation structure and the extent to which its innovation is more exploration versus exploitation oriented. Specifically, we assess two aspects of a firm's compensation design—horizontal dispersion within pay levels and vertical tournament...