This paper examines the effect of customer relationship management (CRM) technology investment and key account-related knowledge on suppliers' key account management (KAM) performance. The findings are based on survey data gathered from large Finnish industrial suppliers and subjected to factor...

This paper examines the effect of customer relationship management (CRM) technology investment and key account-related knowledge on suppliers' key account management (KAM) performance. The findings are based on survey data gathered from large Finnish industrial suppliers and subjected to factor...

This article studies systems integrators' export channel pricing management for integrated solutions. We find support from our empirical case study for the notion that a systems integrator's export channel pricing strategy is multidimensional and dependent on international pricing environment...

This article studies systems integrators' export channel pricing management for integrated solutions. We find support from our empirical case study for the notion that a systems integrator's export channel pricing strategy is multidimensional and dependent on international pricing environment...

This article studies systems integrators’ export channel pricing management for integrated solutions. We find support from our empirical case study for the notion that a systems integrator’s export channel pricing strategy is multidimensional and dependent on international pricing...

This article studies systems integrators’ export channel pricing management for integrated solutions. We find support from our empirical case study for the notion that a systems integrator’s export channel pricing strategy is multidimensional and dependent on international pricing...

This paper examines the effects of trust, asymmetry and contracting in R&D collaboration. At best, asymmetry brings major benefits to collaborating firms, but it may also become the basis of dissimilar orientation towards informal and formal governance methods, which makes managing the...