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The Palgrave Handbook of Service Management

Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022

Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service Management – Scope, Challenges, and Future Developments...

Persistent link: https://www.econbiz.de/10013203497

Exploring dualities of service innovation : implications for service research

Witell, Lars; Anderson, Laurel; Brodie, Roderick J.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 436-441

Persistent link: https://www.econbiz.de/10011418320

Linking service design to value creation and service research

Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line - In: Journal of service management 27 (2016) 1, pp. 21-29

Persistent link: https://www.econbiz.de/10011482091

Does one size fit all? : new service development across different types of services

Jaakkola, Elina; Meiren, Thomas; Witell, Lars; … - In: Journal of service management 28 (2017) 2, pp. 329-347

Persistent link: https://www.econbiz.de/10011704067

Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms

Aal, Kotaiba; Di Pietro, Laura; Edvardsson, Bo; Renzi, … - In: Journal of service management 27 (2016) 4, pp. 619-651

Persistent link: https://www.econbiz.de/10011563721

Learning from the pioneering founders of the service research field

Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630

Persistent link: https://www.econbiz.de/10014338196

How platforms foster service innovations

Edvardsson, Bo; Tronvoll, Bård - In: Organizational dynamics : a quarterly review of … 49 (2020) 3, pp. 1-8

Persistent link: https://www.econbiz.de/10012290787

Determinants of services co-creation with business customers

Jouny-Rivier, Elodie; Reynoso, Javier; Edvardsson, Bo - In: The journal of services marketing 31 (2017) 2, pp. 85-103

Persistent link: https://www.econbiz.de/10011654583