Purpose – The purpose of this paper is twofold: first, to empirically test whether a “one size fits all” strategy fits the fashion e-commerce business and second, to evaluate whether consumer returns are a central aspect of the creation of profitability and, if so, to discuss the role of...

ch. 1. People powering enterprise supply chains / John Gattorna -- ch. 2. 'Requisite' collaboration in enterprise supply chains / John Gattorna -- ch. 3. Building relationships that create value / Richard Wilding and Andrew Humphries -- ch. 4. Lean and agile supply chains / John Gattorna -- ch....

Purpose – The main purpose of this study is to increase the understanding of consumer behaviour with respect to (r)e‐tail borrowing, performed under different (more or less generous) delivery and return policies. Design/methodology/approach – The study was designed as a randomised...

Purpose: The purpose of this paper is to explore, describe and categorise practices of managing product returns empirically in internet retailing. Design/methodology/approach: A multiple case study was conducted involving 12 e-commerce firms and 4 logistics service providers. An integrative...

The management philosophy of Management by Holistics (MbH) is addressed, where attention is paid to achieve a balance between four vital resources: human, capital, materials and information. The approach focuses on the fact that “the whole is greater than the sum of the parts” and is based...