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Call centers with hyperexponential patience modeling

Roubos, Alex; Jouini, Oualid - In: International Journal of Production Economics 141 (2013) 1, pp. 307-315

An important feature in call center modeling is the presence of impatient customers. In this paper we show, using real data, that we can realistically model the patience distribution by the hyperexponential distribution. Since the hyperexponential distribution is a mixture of exponential...

Persistent link: https://ebvufind01.dmz1.zbw.eu/10010594385

On the scheduling of operations in a chat contact center

Legros, Benjamin; Jouini, Oualid - In: European journal of operational research : EJOR 274 (2019) 1, pp. 303-316

Persistent link: https://ebvufind01.dmz1.zbw.eu/10011990069

Existence of Nash equilibrium for chance-constrained games

Vikas Vikram Singh; Jouini, Oualid; Lisser, Abdel - In: Operations research letters 44 (2016) 5, pp. 640-644

Persistent link: https://ebvufind01.dmz1.zbw.eu/10011596590

A uniformization approach for the dynamic control of queueing systems with abandonments

Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Operations research 66 (2018) 1, pp. 200-209

Persistent link: https://ebvufind01.dmz1.zbw.eu/10011818618

Combining soft systems methodology, ethnographic observation, and discrete-event simulation : a case study in cancer care

Lamé, Guillaume; Jouini, Oualid; Le Cardinal, Julie - In: Journal of the Operational Research Society 71 (2020) 10, pp. 1545-1562

Persistent link: https://ebvufind01.dmz1.zbw.eu/10012314366

Should we wait before outsourcing? : analysis of a revenue-generating blended contact center

Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Manufacturing & service operations management : M & SOM 23 (2021) 5, pp. 1118-1138

Persistent link: https://ebvufind01.dmz1.zbw.eu/10012653961

Analysis of base-stock perishable inventory systems with general lifetime and lead-time

Kouki, Chaaben; Legros, Benjamin; Babai, M. Zied; … - In: European journal of operational research : EJOR 287 (2020) 3, pp. 901-915

Persistent link: https://ebvufind01.dmz1.zbw.eu/10012293973

Front-office multitasking between service encounters and back-office tasks

Legros, Benjamin; Jouini, Oualid; Akşin, Zeynep; … - In: European journal of operational research : EJOR 287 (2020) 3, pp. 946-963

Persistent link: https://ebvufind01.dmz1.zbw.eu/10012293987

Central authority-controlled air traffic flow management : an optimization approach

Hamdan, Sadeque; Cheaitou, Ali; Jouini, Oualid; … - In: Transportation science 56 (2022) 2, pp. 299-321

Persistent link: https://ebvufind01.dmz1.zbw.eu/10013365477

Transient staffing at the beginning of work

Legros, Benjamin; Jouini, Oualid - In: International journal of production research 62 (2024) 17, pp. 6427-6443

Persistent link: https://ebvufind01.dmz1.zbw.eu/10015053791