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Systematic literature review of quality maturity matrix
Kush, Patrick
;
Cudney, Elizabeth A.
;
Materla, Tejaswi
; …
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 289-297
Persistent link: https://www.econbiz.de/10012423585
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Complaints management : quality of response to customer complaints in an automotive company
Rocha, António
;
Pedregal, Ana
;
Maia, Catarina
;
Soares, …
- In:
International journal of productivity and quality …
44
(
2025
)
1
,
pp. 18-39
Persistent link: https://www.econbiz.de/10015394269
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Continuous quality improvement in a Maltese hospital using logical framework analysis
Buttigieg, Sandra C.
;
Gauci, Dorothy
;
Dey, Prasanta Kumar
- In:
Journal of health organization and management
30
(
2016
)
7
,
pp. 1026-1046
Persistent link: https://www.econbiz.de/10011550695
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How Lean Six Sigma principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10011976324
Saved in:
5
How Lean Six Sigma Principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10012309062
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6
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
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7
The value of voice to managers : employee identification and the content of voice
Burris, Ethan R.
;
Rockmann, Kevin W.
;
Kimmons, Yurianna S.
- In:
Academy of Management journal : AMJ
60
(
2017
)
6
,
pp. 2099-2125
Persistent link: https://www.econbiz.de/10011793680
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Exploring a holistic perspective on production system improvement
Stålberg, Lina
;
Fundin, Anders
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011459994
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Examining the impact of health information systems on healthcare service improvement : the case of reducing in patient-flow delays in a U.S. hospital
Ker, Jun-Ing
;
Wang, Yichuan
;
Hajli, Nick
- In:
Technological forecasting & social change : an …
127
(
2018
),
pp. 188-198
Persistent link: https://www.econbiz.de/10011956859
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10
Constructs of quality in higher education services
Sunder M., Vijaya
- In:
The international journal of productivity and …
65
(
2016
)
8
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pp. 1091-1111
Persistent link: https://www.econbiz.de/10011629508
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