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Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin; Van Jaarsveld, Danielle; Yanadori, Yoshio - In: British journal of industrial relations : BJIR ; an … 60 (2022) 2, pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
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Misbehaving customers : understanding and managing customer injustice in service organizations
Van Jaarsveld, Danielle; Restubog, Simon Lloyd D.; … - In: Organizational dynamics : a quarterly review of … 44 (2015) 4, pp. 273-280
Persistent link: https://www.econbiz.de/10011434290
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Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh; Ehrhart, Karen Holcombe; Groth, Markus; … - In: Journal of service management 28 (2017) 5, pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
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Special issue: research on service frontline employees : state of the science
Subramony, Mahesh (ed.); Van Jaarsveld, Danielle (ed.);  … - 2023
Persistent link: https://www.econbiz.de/10014456468
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Frontline service employee research : integration of systematic literature reviews and recommendations for future scholarship
Subramony, Mahesh; Van Jaarsveld, Danielle; Nguyen, Helena - In: Journal of service management 34 (2023) 5, pp. 829-842
Persistent link: https://www.econbiz.de/10014456473
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From employee-experienced high-involvement work system to innovation : an emergence-based human resource management framework
Li, Yixuan; Wang, Mo; Van Jaarsveld, Danielle; Lee, … - In: Academy of Management journal : AMJ 61 (2018) 5, pp. 2000-2019
Persistent link: https://www.econbiz.de/10011944312
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Unpacking the relationship between customer (in)justice and employee turnover outcomes : can fair supervisor treatment reduce employees' emotional turmoil?
Van Jaarsveld, Danielle; Walker, David D.; Restubog, … - In: Journal of service research 24 (2021) 2, pp. 301-319
Persistent link: https://www.econbiz.de/10012522546
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Changing faculty employment at four-year colleges and universities in the United States
Zhang, Liang; Ehrenberg, Ronald G.; Liu, Xiangmin - 2015
Persistent link: https://www.econbiz.de/10011430170
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Examining the relationship among part-time work arrangements, job satisfaction, and work effort : a study of U.S. college faculty
Liu, Xiangmin; Zhang, Liang - In: Advances in industrial and labor relations 21 (2015), pp. 87-117
Persistent link: https://www.econbiz.de/10011691559
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Boundaryless LMX : examining LMX's impact on external career outcomes and alumni goodwill
Raghuram, Sumita; Gajendran, Ravi Shanker; Liu, Xiangmin; … - In: Personnel psychology : a journal of applied research 70 (2017) 2, pp. 399-428
Persistent link: https://www.econbiz.de/10011746910