Loyalty in the workplace has become a radically misunderstood concept. In this interview, Frederick Reichheld argues that loyalty drives financial success ‐ especially, in today’s volatile economy. As companies face the harsh realities of an economic downturn, holding onto their customers...

Purpose – During the past year, the authors have built a framework for a suite of metrics that senior managers can customize to track and promote innovation success in their companies. Design/methodology/approach – Senior executives can use the suite of metrics to assess their company's...

Purpose – To encourage top management to recognize the need for adding new value to their organizations and commit to the creation of new internal capabilities for growth via the exploration of their company's strategic frontier. Design/methodology/approach – Explains how the CEO can select...

Purpose – Ask an expert to describe an innovation system that enables companies to successfully advance valuable technologies that fit their current business model – and those that do not fit it. Design/methodology/approach – Strategy & Leadership interviewed Henry Chesbrough author of...

Purpose – Managers need research‐based guidance on how to find sources of new growth when their core business is maturing. Design/methodology/approach – Authors shadowed managers responsible for finding and entering new businesses, interviewing them every three or four months for an...

Purpose – The author has spent the last ten years studying the innovation process in modern organizations and found that the most successful firms pursue an innovation strategy termed technology brokering . Design/methodology/approach – How are the objectives achieved? Include the main...

Purpose – To make top management aware of the innovation paradox: their current success depends on doing and improving upon what they now do well, but their future success requires creating entirely new capabilities. Design/methodology/approach – One of the authors is director of development...

Purpose – Describes how The F.W. Olin Graduate School of Business at Babson College features creativity as one of the early and essential components of its innovative two‐year MBA program. Design/methodology/approach – Article reports on the indicators that the program is a success....

Purpose – Highlight the management dilemma disruptive innovation poses and examine what the leading management theorists have to offer as a solution. Design/methodology/approach – The author examines six leading theories of innovation and three alternatives to disruptive innovation. Findings...

Purpose – Bill Ralston and Ian Wilson have written a unique resource for corporate leaders – The Scenario Planning Handbook: Developing Strategies in Uncertain Times (Thomson/Southwestern, 2006). Strategy & Leadership editor Robert M. Randall interviewed them to ask, for example, Why does...