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Note from the publisher

Peters, John - In: Accounting, Auditing & Accountability Journal 17 (2004) 1

Persistent link: https://www.econbiz.de/10014641709

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Peters, John - In: Aslib Proceedings 56 (2004) 1

Persistent link: https://www.econbiz.de/10014671756

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Peters, John - In: Benchmarking: An International Journal 11 (2004) 1

Persistent link: https://www.econbiz.de/10014683670

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Peters, John - In: The Bottom Line 17 (2004) 1

Persistent link: https://www.econbiz.de/10014686732

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Peters, John - In: Business Process Management Journal 10 (2004) 1

Persistent link: https://www.econbiz.de/10014688081

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Peters, John - In: Career Development International 9 (2004) 1

Persistent link: https://www.econbiz.de/10014693949

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Peters, John - In: European Business Review 16 (2004) 1

Persistent link: https://www.econbiz.de/10014714050

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Peters, John - In: Foresight 6 (2004) 1

Persistent link: https://www.econbiz.de/10014743314

Note from the publisher

Peters, John - In: Industrial and Commercial Training 36 (2004) 1

Persistent link: https://www.econbiz.de/10014757624

Rediscovering Standards: Static and Dynamic Quality

Day, Abby; Peters, John - In: International Journal of Contemporary Hospitality Management 6 (1994) 1/2, pp. 81-84

Obtaining BS 5750 is comparatively easy. It is much harder to identify the factors which contribute to quality. Defines quality in terms of “static quality” which constitutes basic standards, and dynamic quality which is what delights the customer. Suggests action learning as the way to...

Persistent link: https://www.econbiz.de/10014763290

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