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~isPartOf:"Achieving competitive advantage through quality management"
~isPartOf:"International journal of services and operations management"
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Service quality
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Kamakoty, Juhi
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Smith, Alan D.
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Achieving competitive advantage through quality management
International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
58
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
31
International journal of production research
24
Auditing : a journal of practice & theory
22
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
19
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
SpringerLink / Bücher
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and operations management : IJSOM
10
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Gabler Edition Wissenschaft
9
Journal of hospitality marketing & management
9
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ECONIS (ZBW)
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1
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
2
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
3
Service failure, recovery and improvement : the case of a Chinese restaurant
Cao, Zheng
;
Robb, David
;
Lu, Qiang
- In:
International journal of services and operations management
4
(
2008
)
2
,
pp. 218-242
Persistent link: https://www.econbiz.de/10003663961
Saved in:
4
Expanding the quality paradigm for contemporary realignment : an ethics perspective
Babbar, Sunil
;
Koufteros, Xenophon
;
Jayaram, Jayanth
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 309-331
Persistent link: https://www.econbiz.de/10009574592
Saved in:
5
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
6
The relationship between the online consumer's profile and the type of service encounter in the online travel agencies
Barrera-Barrera, Ramón
;
Navarro García, Antonio
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 265-277)
.
2015
Persistent link: https://www.econbiz.de/10011300801
Saved in:
7
Tensions raised by TQM demands upon work design in technologically controlled environments : the case of a call centre
Sá, Patrícia Moura
;
Pinto de Sá, Ana Cristina
- In:
Achieving competitive advantage through quality management
,
(pp. 253-264)
.
2015
Persistent link: https://www.econbiz.de/10011300804
Saved in:
8
Experience in adapting E-S-QUAL to different sectors or settings
Petnji Yaya, Luc Honore
;
Marimón, Frederic
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 233-251)
.
2015
Persistent link: https://www.econbiz.de/10011300807
Saved in:
9
A new paradigm in the planning and management of quality hotel services : health tourism
Estelles-Miguel, Sofía
;
Moreno Más, María Amalia
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 133-142)
.
2015
Persistent link: https://www.econbiz.de/10011300843
Saved in:
10
Excellence in tourism destinations
Mendes, Júlio
;
Coelho, Luís
;
Mendes, Joana
- In:
Achieving competitive advantage through quality management
,
(pp. 33-48)
.
2015
Persistent link: https://www.econbiz.de/10011300868
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