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A multicriteria model on calculating the Sustainable Business Excellence Index of a firm with fuzzy AHP and TOPSIS
Metaxas, Ioannis N.; Kuluriōtēs, Dēmētrios; … - In: Benchmarking : an international journal ; BIJ 23 (2016) 6, pp. 1522-1557
Persistent link: https://www.econbiz.de/10011540766
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A qualitative investigation of benchmarking barriers in Nigeria
Adewunmi, Yewande Adetoro; Koleoso, Hikmot; Omirin, Modupe - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 1677-1696
Persistent link: https://www.econbiz.de/10011548030
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Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene; Milan, Gabriel Sperandio; Dorion, Eric - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
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Multicriteria model for selecting TQM consultancy and certification services
Aquino, Andre Tavares de; Melo, Renata Maciel de - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 1736-1750
Persistent link: https://www.econbiz.de/10011548055
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Prioritization of Six-Sigma project selection : a resource-based view and institutional norms perspective
Adebanjo, Dotun; Samaranayake, Premaratne; Mafakheri, … - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 1983-2003
Persistent link: https://www.econbiz.de/10011548244
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Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami; Junnonen, Juha-Matti - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
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A framework to identify best quality management practices and techniques tor diverse production ramp-up environments : propositions for future research
Leffakis, Zachary Moran - In: Quality management journal : QMJ 23 (2016) 1, pp. 20-44
Persistent link: https://www.econbiz.de/10011482202
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A game-based approach to raise quality awareness in ramp-up processes
Brauner, Philipp; Philipsen, Ralf; Fels, Antonia; … - In: Quality management journal : QMJ 23 (2016) 1, pp. 55-69
Persistent link: https://www.econbiz.de/10011482225
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Using Six Sigma, lean, and simulation to improve the phlebotomy process
Huang, Yunqu; Klassen, Kenneth J. - In: Quality management journal : QMJ 23 (2016) 2, pp. 6-21
Persistent link: https://www.econbiz.de/10011486789
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Perceptions of Lean Six Sigma : a multiple case study in the financial services industry
Lameijer, Bart A.; Veen, David T. J.; Does, Ronald J. M. M. - In: Quality management journal : QMJ 23 (2016) 2, pp. 29-56
Persistent link: https://www.econbiz.de/10011486810