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Book Reviews - Services Market...
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Journal of service research : JSR
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Editorial: A vision for the future of the Journal of Service Research (JSR)
Bitner, Mary Jo
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 3-4
Persistent link: https://www.econbiz.de/10010356896
Saved in:
2
Service research rigor, relevance, and community
Bitner, Mary Jo
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 103-104
Persistent link: https://www.econbiz.de/10011684832
Saved in:
3
Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
Saved in:
4
High tech and high touch : a framework for understanding user attitudes and behaviors related to smart interactive services
Wünderlich, Nancy V.
;
Wangenheim, Florian von
;
Bitner, …
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10009751129
Saved in:
5
The service imperative
Bitner, Mary Jo
;
Brown, Stephen W.
- In:
Business Horizons
51
(
2008
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10005333240
Saved in:
6
High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services
Wnderlich, Nancy V.
;
Wangenheim, Florian v.
;
Bitner, Mary Jo
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010075712
Saved in:
7
The service-quality puzzle
Berry, Leonard L.
;
Parasuraman, A.
;
Zeithaml, Valarie A.
- In:
Business Horizons
31
(
1988
)
5
,
pp. 35-43
Persistent link: https://www.econbiz.de/10005333117
Saved in:
8
Service firms need marketing skills
Parasuraman, A.
;
Berry, Leonard L.
;
Zeithaml, Valarie A.
- In:
Business Horizons
26
(
1983
)
6
,
pp. 28-31
Persistent link: https://www.econbiz.de/10005354082
Saved in:
9
Quality counts in services, too
Berry, Leonard L.
;
Zeithaml, Valarie A.
;
Parasuraman, A.
- In:
Business Horizons
28
(
1985
)
3
,
pp. 44-52
Persistent link: https://www.econbiz.de/10005354166
Saved in:
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