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An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Shareel, Mahumd Akhter; Archer, Norman P.; Dwivedi, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 339-354
Persistent link: https://www.econbiz.de/10011300186
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A distribution-free phase-II CUSUM procedure for monitoring service quality
Mukherjee, Amitava; Marozzi, Marco - In: Total quality management & business excellence : an … 28 (2017) 11, pp. 1227-1263
Persistent link: https://www.econbiz.de/10011779641
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A strategic service quality framework using QFD
Dror, Shuki; Sukenik, Yafit - In: Total quality management & business excellence : an … 22 (2011) 10, pp. 1057-1070
Persistent link: https://www.econbiz.de/10009504059
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Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi; Salniza Md. Salleh - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
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"Casa do Conhecimento" (knowledge house) : open innovation case in an urban context
Graça, José Ismael - In: Cases on SMEs and open innovation : applications and …, (pp. 198-211). 2012
Persistent link: https://www.econbiz.de/10009405296
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The case of region marketing of a Greek southwestern city : building a new image and personality of open innovation and creativity
Spais, George S. - In: Cases on SMEs and open innovation : applications and …, (pp. 1-20). 2012
Persistent link: https://www.econbiz.de/10009405304