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A simplified lean method to capture customer voice
Teehan, Robert; Tucker, Walter - In: International journal of quality and service sciences 2 (2010) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
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Enablers of contact centre service excellence : a practioner's perspective
Surya Dharamdass; Fernando, Yudi - In: International journal of business excellence 11 (2017) 3, pp. 381-396
Persistent link: https://www.econbiz.de/10011734410
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Analysis of e-service quality from the management perspective : an empirical study on e-government services
Yaghoubi, Nour Mohammad; Rigi, Fatemeh - In: International journal of business excellence 11 (2017) 1, pp. 58-71
Persistent link: https://www.econbiz.de/10011710581
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The customer-centric digital department : e service in government
Bollettino, Jeffrey O. - In: E-Service : new directions in theory and practice, (pp. 262-285). 2002
Persistent link: https://www.econbiz.de/10001813101
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Testing a customer satisfaction model for online services
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: International journal of quality and service sciences 3 (2011) 1, pp. 69-92
Persistent link: https://www.econbiz.de/10009012259