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~isPartOf:"E-Service : new directions in theory and practice"
~isPartOf:"International journal of quality and service sciences"
~subject:"Call centre"
~subject:"Dienstleistungsqualität"
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E-Service : new directions in theory and practice
International journal of quality and service sciences
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
SpringerLink / Bücher
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of business information systems : IJBIS
5
International journal of production economics
5
International journal of quality & reliability management
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Administrative Sciences : open access journal
4
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
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ECONIS (ZBW)
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A simplified lean method to capture customer voice
Teehan, Robert
;
Tucker, Walter
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
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2
The customer-centric digital department : e service in government
Bollettino, Jeffrey O.
- In:
E-Service : new directions in theory and practice
,
(pp. 262-285)
.
2002
Persistent link: https://www.econbiz.de/10001813101
Saved in:
3
Testing a customer satisfaction model for online services
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10009012259
Saved in:
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