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~isPartOf:"E-Service : new directions in theory and practice"
~isPartOf:"International journal of quality and service sciences"
~subject:"Dienstleistungsqualität"
~subject:"Öffentliche Verwaltung"
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E-Service : new directions in theory and practice
International journal of quality and service sciences
Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
22
E-government und die Erneuerung des öffentlichen Sektors
9
Public management review
9
Springer eBook Collection
7
International journal of business information systems : IJBIS
6
Administrative Sciences : open access journal
5
Economics, management and financial markets
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SpringerLink / Bücher
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Cogent business & management
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International journal of quality & reliability management
4
International review on public and non-profit marketing
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Public performance & management review
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Questioni di economia e finanza
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Technological forecasting & social change : an international journal
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The journal of services marketing
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The service industries journal
4
Business process management journal
3
HMD : Praxis der Wirtschaftsinformatik
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of economic perspectives : IJEP
3
International journal of electronic business
3
International journal of services technology and management
3
Journal of global information management : an official publication of the Information Resources Management Association
3
LISS 2012 ; Vol. 2
3
Manufacturing & service operations management : M & SOM
3
OECD e-government studies
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Schriftenreihe des Instituts für Öffentliche Dienstleistungen und Tourismus / Beiträge zum Öffentlichen Management
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Staatliches Innovationsmanagement
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Business technologies in contemporary organizations : adoption, assimilation, and institutionalization
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Digitalisierung in Bund, Ländern und Gemeinden : IT-Organisation, Management und Empfehlungen
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Economic & social affairs
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Economies : open access journal
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International journal of business excellence
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International journal of information systems and change management : IJISCM
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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International journal of productivity and quality management : IJPQM
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International journal of public sector management : IJPSM
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International journal of public sector performance management : IJPSPM
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ECONIS (ZBW)
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A simplified lean method to capture customer voice
Teehan, Robert
;
Tucker, Walter
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
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2
The customer-centric digital department : e service in government
Bollettino, Jeffrey O.
- In:
E-Service : new directions in theory and practice
,
(pp. 262-285)
.
2002
Persistent link: https://www.econbiz.de/10001813101
Saved in:
3
Testing a customer satisfaction model for online services
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10009012259
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