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~isPartOf:"Harvard business review : HBR"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
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Harvard business review : HBR
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
SpringerLink / Bücher
8
Journal of service management
6
Journal of service research : JSR
6
Forum Dienstleistungsmanagement
5
Service business
4
The journal of services marketing
4
The service industries journal
4
Wissenschaft & Praxis
4
Gabler Edition Wissenschaft
3
Handbook of service science ; [Vol. 1]
3
Interaktionen im Dienstleistungsbereich
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of services and operations management
3
Journal of business research : JBR
3
Lecture notes in business information processing : LNBIP
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Moderne Dienstleistungen : Impulse für Innovation, Wachstum und Beschäftigung ; Beiträge der 6. Dienstleistungstagung des BMBF
3
Service Science: Research and Innovations in the Service Economy
3
Service science, management and engineering : education for the 21st Century
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Services marketing quarterly
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Betriebswirtschaftliche Forschungsergebnisse
2
Dienstleistungsnetzwerke
2
Harvard-Business-Manager : das Wissen der Besten
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of services and operations management : IJSOM
2
International journal of services technology and management
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Journal of service theory and practice : JSTP
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Management internationaler Dienstleistungen mit 3K : Konfiguration - Koordination - Kundenintegration
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Managing service quality : MSQ ; an international journal
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Operations management ; Vol. 1
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Operations management research : OMR ; advancing practice through theory
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Springer eBook Collection / Business and Economics
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The journal of business & industrial marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
2
Servitization and operations management : a service dominant-logic approach
Smith, Laura
;
Maull, Roger
;
Ng, Irene
- In:
International journal of operations & production …
34
(
2014
)
2
,
pp. 242-269
Persistent link: https://www.econbiz.de/10010249723
Saved in:
3
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
Saved in:
4
The four things a service business must get right
Frei, Frances X.
- In:
Harvard business review : HBR
86
(
2008
)
4
,
pp. 70-80
Persistent link: https://www.econbiz.de/10003667491
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