Purpose – The purpose of this paper is to examine where high rates of employee attrition are a problem and put forward some possible solutions. Design/methodology/approach – The paper concentrates on the experience of information technology (IT) firms in India. Findings – The paper...

A study into human resource management (HRM) at a UK National Health Service (NHS) Trust has revealed significant potential for fostering a strategic role for HR in the public sector. The study, which took place in the Chelsea and Westminster Healthcare Trust, showed that the role of the HR...

Purpose – Describes award‐winning management training at Land Registry, UK, introduced ahead of a major organizational change to centralize the agency's HR function. Design/methodology/approach – Explains the reasons for the Developing Management Capability (DMC) program, how it was...

Having a job where there are no set hours, days or places of work may sound too good to be true, but that is exactly what happens at a UK training and development company. All 30 employees of the Training Exchange operate on the principle that they are there for the customer – and it works.

London Electricity (LE) Group’s staff‐volunteering program, Helping Hands, made an impact right from its introduction – not only by contributing to communities, but also by building employee motivation, skills and a common identity across the business. The group is committed to...

Purpose – This paper aims to review information and research concerning the retention of employees; considers the costs of retention, job satisfaction and retention, data and trends; and offers advice on retention policy. Design/methodology/approach – This paper examines a large sample of...

Purpose This paper aims to make an attempt to highlight how small businesses and new ventures, which are invariably resource-constrained and cannot match the salaries of their larger counterparts, attract and retain talented employees. The study uses the setting of a new Indian venture called...

Firefighters spend less than 10 percent of their working time on emergencies. Yet the way they spend the other 90 percent of their working time directly influences how they respond to emergencies. Good leadership skills can help firefighters to make the most of the time they spend on their more...

Prime Focus Regeneration Group, a social‐investment agency providing services throughout the English Midlands, has been transformed from a change‐weary organization that feared the worst from reforms, to one that looks forward to the challenge of continuing change.

Higher recruitment and retention levels, lower sickness absence and improved staff morale are only some of the positive outcomes of a strategy adopted by Hertfordshire County Council that received recognition in a work‐life balance award. An on‐line survey conducted by the Department of...