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ClassroomQual : a scale for measuring the use-of-classrooms-for-teaching–learning service quality
Rave, Jorge Pérez; Giraldo, Leandro Muñez - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1063-1090
Persistent link: https://www.econbiz.de/10011687841
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Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen; Yang, Xiaoxi; Wang, Weicheng; Zhang, Min - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
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Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
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Developing a decomposed customer satisfaction index : an example of the boutique motel industry
Hsu, Sheng-hsun; Tsai, Meng-huan; Wang, Yu-che - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1124-1140
Persistent link: https://www.econbiz.de/10009793744
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Hospital service quality measurement models : patients from Asia, Europe, Australia and America
Thawesaengskulthai, Natcha; Wongrukmit, Patcharin; … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1029-1041
Persistent link: https://www.econbiz.de/10011440789
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Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing; He, Zhen; Ke, Ben; Zhang, Min - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
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Integrating the Kano model into architectural design : quality measurement in mass-housing units
İpek Ek, Fatma; Çıkış, Şeniz - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 400-414
Persistent link: https://www.econbiz.de/10011300164
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Contirbution to quality research : a literature review of Kano's model from 1998 to 2012
Luor, Tainyi Ted; Lu, Hsi-Peng; Chien, Kang-Min; Wu, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 234-247
Persistent link: https://www.econbiz.de/10011300219
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Estimation of DPMO and EGPMO for higher-the-better and lower-the-better quality characteristics for quality evaluation
Ravichandran, J. - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1112-1120
Persistent link: https://www.econbiz.de/10011687856
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Increasing accuracy of the Kano model : a case study
Madzík, Peter - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 387-409
Persistent link: https://www.econbiz.de/10011854065