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~isPartOf:"Information systems and e-business management : ISeB"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of travel and tourism marketing"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Electronic Commerce
293
E-commerce
292
Consumer behaviour
119
Konsumentenverhalten
119
Online retailing
109
Online-Handel
109
Internet
82
Internet marketing
59
Online-Marketing
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46
Social web
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Beziehungsmarketing
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Relationship marketing
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Digitale Plattform
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Confidence
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Vertrauen
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Lieferantenmanagement
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Supplier relationship management
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Viral marketing
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Virales Marketing
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Dienstleistungsqualität
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Information technology
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Informationstechnik
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Service quality
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Tourism
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Vertriebsweg
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Website
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Tourismus
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Geschäftsmodell
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Innovation
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Alcántara-Pilar, Juan Miguel
1
Altinkemer, Kemal
1
Bala, Pradip Kumar
1
Barrio-García, Salvador del
1
Black, Hulda G.
1
Butori, Raphaëlle
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Castañeda, J. Alberto
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Cui, Feng
1
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Frías, Dolores M.
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Fu, Xiaorong
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Georgiadis, Christos K.
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Gursoy, Dogan
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Ha, Sejin
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Hickerson, Benjamin
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Lin, Derong
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Lindridge, Andrew
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Information systems and e-business management : ISeB
Journal of business research : JBR
Journal of travel and tourism marketing
Journal of retailing and consumer services
52
International journal of electronic customer relationship management : IJECRM
17
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of business information systems : IJBIS
14
Asia Pacific journal of marketing and logistics
12
International journal of e-business research : an official publication of the Information Resources Management Association
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
International journal of hospitality management
9
International journal of quality and service sciences
9
The service industries journal
9
Cogent business & management
8
International journal of retail and distribution management
8
Service business
8
Electronic commerce research and applications
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
The TQM journal : the international review of organizational improvement
7
Electronic commerce research
6
Electronic markets : the international journal on networked business
6
International journal of electronic business
6
International journal of internet marketing and advertising : IJIMA
6
International journal of quality & reliability management
6
Administrative Sciences : open access journal
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
Journal of Contemporary Issues in Business and Government
5
Journal of customer behaviour
5
Journal of electronic commerce research : JECR
5
Journal of global information management : an official publication of the Information Resources Management Association
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Journal of retailing
5
The journal of services marketing
5
African journal of science, technology, innovation and development : AJSTID
4
Global business and finance review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business innovation and research
4
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ECONIS (ZBW)
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1
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
2
Travelers' parasocial interactions in online travel communities
Choi, Sooyoung
;
Kim, Insin
;
Cha, Kyungsoo
;
Suh, Yong-Kun
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10012179492
Saved in:
3
Toward an understanding of online information processing in e-tourism : does national culture matter?
Alcántara-Pilar, Juan Miguel
;
Barrio-García, Salvador del
- In:
Journal of travel and tourism marketing
34
(
2017
)
8
,
pp. 1128-1142
Persistent link: https://www.econbiz.de/10011758832
Saved in:
4
How e-servicescapes affect customer online shopping intention : the moderating effects of gender and online purchasing experience
Wu, Wann-Yih
;
Quyen, Phan Thi Phu
;
Rivas, Adriana A. Amaya
- In:
Information systems and e-business management : ISeB
15
(
2017
)
3
,
pp. 689-715
Persistent link: https://www.econbiz.de/10011758859
Saved in:
5
The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping : an emerging economy case
Tandon, Urvashi
;
Kiran, Ravi
;
Sah, Ash N.
- In:
Information systems and e-business management : ISeB
16
(
2018
)
1
,
pp. 57-91
Persistent link: https://www.econbiz.de/10011849778
Saved in:
6
Investigation of the technology effects of online travel media on virtual travel experience and behavioral intention
Choi, Youngjoon
;
Hickerson, Benjamin
;
Lee, Jin-soo
- In:
Journal of travel and tourism marketing
35
(
2018
)
3
,
pp. 320-335
Persistent link: https://www.econbiz.de/10011886095
Saved in:
7
The impact of perceived security and consumer innovativeness on e-loyalty in online travel shopping
Cui, Feng
;
Lin, Derong
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
35
(
2018
)
6
,
pp. 819-834
Persistent link: https://www.econbiz.de/10011918096
Saved in:
8
When does electronic word-of-mouth matter? : a study of consumer product reviews
Zhang, Jason Q.
;
Craciun, Georgiana
;
Shin, Dongwook
- In:
Journal of business research : JBR
63
(
2010
)
12
,
pp. 1336-1341
Persistent link: https://www.econbiz.de/10008747477
Saved in:
9
Cash-back rewards versus equity-based electronic loyalty programs in e-commerce
Altinkemer, Kemal
;
Ozcelik, Yasin
- In:
Information systems and e-business management : ISeB
7
(
2009
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10003832306
Saved in:
10
An empirical study of an online travel purchase intention model
Wen, Ivan
- In:
Journal of travel and tourism marketing
29
(
2012
)
1/2
,
pp. 18-39
Persistent link: https://www.econbiz.de/10009537285
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