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~isPartOf:"Information systems and e-business management : ISeB"
~isPartOf:"Journal of business research : JBR"
~language:"eng"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Electronic Commerce
261
E-commerce
260
Consumer behaviour
105
Konsumentenverhalten
105
Online retailing
100
Online-Handel
100
Internet
68
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47
Online-Marketing
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38
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Digitalisierung
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Distribution channel
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Vertriebsweg
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Viral marketing
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Virales Marketing
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Customer satisfaction
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Informationstechnik
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Lieferkette
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Altinkemer, Kemal
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Butori, Raphaëlle
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Chang, Chun-ming
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Chen, Mu-Chen
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Ciuchita, Robert
1
Craciun, Georgiana
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Fu, Xiaorong
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Information systems and e-business management : ISeB
Journal of business research : JBR
Journal of retailing and consumer services
52
International journal of electronic customer relationship management : IJECRM
17
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of business information systems : IJBIS
14
Asia Pacific journal of marketing and logistics
12
International journal of e-business research : an official publication of the Information Resources Management Association
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
International journal of hospitality management
9
International journal of quality and service sciences
9
The service industries journal
9
Cogent business & management
8
International journal of retail and distribution management
8
Journal of travel and tourism marketing
8
Service business
8
Electronic commerce research and applications
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
The TQM journal : the international review of organizational improvement
7
Electronic commerce research
6
Electronic markets : the international journal on networked business
6
International journal of electronic business
6
International journal of internet marketing and advertising : IJIMA
6
International journal of quality & reliability management
6
Administrative Sciences : open access journal
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
Journal of Contemporary Issues in Business and Government
5
Journal of customer behaviour
5
Journal of electronic commerce research : JECR
5
Journal of global information management : an official publication of the Information Resources Management Association
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Journal of retailing
5
The journal of services marketing
5
African journal of science, technology, innovation and development : AJSTID
4
Global business and finance review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business innovation and research
4
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ECONIS (ZBW)
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1
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
2
How e-servicescapes affect customer online shopping intention : the moderating effects of gender and online purchasing experience
Wu, Wann-Yih
;
Quyen, Phan Thi Phu
;
Rivas, Adriana A. Amaya
- In:
Information systems and e-business management : ISeB
15
(
2017
)
3
,
pp. 689-715
Persistent link: https://www.econbiz.de/10011758859
Saved in:
3
The influence of website functionality, drivers and perceived risk on customer satisfaction in online shopping : an emerging economy case
Tandon, Urvashi
;
Kiran, Ravi
;
Sah, Ash N.
- In:
Information systems and e-business management : ISeB
16
(
2018
)
1
,
pp. 57-91
Persistent link: https://www.econbiz.de/10011849778
Saved in:
4
When does electronic word-of-mouth matter? : a study of consumer product reviews
Zhang, Jason Q.
;
Craciun, Georgiana
;
Shin, Dongwook
- In:
Journal of business research : JBR
63
(
2010
)
12
,
pp. 1336-1341
Persistent link: https://www.econbiz.de/10008747477
Saved in:
5
Cash-back rewards versus equity-based electronic loyalty programs in e-commerce
Altinkemer, Kemal
;
Ozcelik, Yasin
- In:
Information systems and e-business management : ISeB
7
(
2009
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10003832306
Saved in:
6
An empirical analysis of the antecedents of e-satisfaction and e-loyalty : focusing on the role of flow and its antecedents
Hsu, Chia-lin
;
Wu, Cou-chen
;
Chen, Mu-Chen
- In:
Information systems and e-business management : ISeB
11
(
2013
)
2
,
pp. 287-311
Persistent link: https://www.econbiz.de/10009742909
Saved in:
7
Impacts of employee participation and trust on e-business readiness, benefits, and satisfaction
Lai, Jung-yu
;
Kan, Chih-wei
;
Ulhas, Khire Rushikesh
- In:
Information systems and e-business management : ISeB
11
(
2013
)
2
,
pp. 265-285
Persistent link: https://www.econbiz.de/10009742911
Saved in:
8
Exploring the online bidder's repurchase intention : a cost and benefit perspective
Yen, Chiahui
;
Hsu, Meng-hsiang
;
Chang, Chun-ming
- In:
Information systems and e-business management : ISeB
11
(
2013
)
2
,
pp. 211-234
Persistent link: https://www.econbiz.de/10009742916
Saved in:
9
Special issue on user experience in e-business environments
Georgiadis, Christos K.
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10009742922
Saved in:
10
Culture influences on emotional responses to on-line store atmospheric cues
Davis, Lenita
;
Wang, Sijun
;
Lindridge, Andrew
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 806-812
Persistent link: https://www.econbiz.de/10003736754
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