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Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes : the perception of managers
Sadeh, Ehsan; Garkaz, Mansour - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1335-1356
Persistent link: https://www.econbiz.de/10011528305
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Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis; Santouridis, Ilias - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
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ClassroomQual : a scale for measuring the use-of-classrooms-for-teaching–learning service quality
Rave, Jorge Pérez; Giraldo, Leandro Muñez - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1063-1090
Persistent link: https://www.econbiz.de/10011687841
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Applying a fuzzy questionnaire in a peer review process
Jónás, Tamás; Tóth, Zsuzsanna Eszter; Árva, Gábor - In: Total quality management & business excellence : an … 29 (2018) 10, pp. 1228-1245
Persistent link: https://www.econbiz.de/10011918914
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How perceived service quality influences students' satisfaction? : teachers' and students' perspectives
Lazibat, Tonći; Baković, Tomislav; Dužević, Ines - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 923-934
Persistent link: https://www.econbiz.de/10010393798
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Beyond SERVQUAL : the competitive forces of higher education in Singapore
Yeo, Roland K.; Li, Jessica - In: Total quality management & business excellence : an … 25 (2014) 2, pp. 95-123
Persistent link: https://www.econbiz.de/10010234654
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Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip; Dužević, Ines; Baković, Tomislav - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
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Improvement in higher education quality of the North-East University of India
Das, Prasun; Mukherjee, Srabanti - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 765-781
Persistent link: https://www.econbiz.de/10011977036
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An application of the performance-evaluation model for e-learning quality in higher education
Martínez-Caro, Eva; Cegarra Navarro, Juan Gabriel; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 632-647
Persistent link: https://www.econbiz.de/10011305620
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Manage perceived e-learning quality in Egyptian context
Adel, Riham - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 600-613
Persistent link: https://www.econbiz.de/10011723736