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Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective : case of a chain hotel in the UK
Rahimi, Roya; Gunlu, Ebru - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 89-112
Persistent link: https://www.econbiz.de/10011435696
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Effects of commitment on intentional loyalty at the person-to-person and person-to-firm levels
Srandberg, Christer; Wahlberg, Olof; Öhman, Peter - In: Journal of financial services marketing : JFSM 20 (2015) 3, pp. 191-207
Persistent link: https://www.econbiz.de/10011480279
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Continuous mobile banking usage and relationship commitment : a multi-country assessment
Shaikh, Aijaz A.; Karjaluoto, Heikki; Chinje, Nathalie … - In: Journal of financial services marketing : JFSM 20 (2015) 3, pp. 208-219
Persistent link: https://www.econbiz.de/10011480290
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Mobile nudging : youth engagement with banking apps
Wijland, Roel; Hansen, Paul Colin; Gardezi, Fatima - In: Journal of financial services marketing : JFSM 21 (2016) 1, pp. 51-63
Persistent link: https://www.econbiz.de/10011480853
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Co-creation and higher order customer engagement in hospitality and tourism services : a critical review
Chathoth, Prakash K.; Ungson, Gerardo R.; Harrington, … - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 222-245
Persistent link: https://www.econbiz.de/10011459755
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Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova; Brun, Isabelle; Tep, Sandrine Prom; … - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
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Customer experience in omni-channel banking services
Komulainen, Hanna; Makkonen, Hannu - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
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Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert; Vella, Joseph; Konietzny, Jirka; … - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
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The customer experience ecosystem in two cultural contexts
Barari, Mojtaba; Furrer, Olivier - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 234-243
Persistent link: https://www.econbiz.de/10011975370
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The effect of promotional interest rates on customer borrowing and payment behavior in the credit card industry
Murthi, B. P. S.; Girju, Marina; Steffes, Erin - In: Journal of financial services marketing : JFSM 24 (2019) 1/2, pp. 11-20
Persistent link: https://www.econbiz.de/10012059997