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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of service management"
~subject:"Kundenzufriedenheit"
~subject:"Markenführung"
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Kundenzufriedenheit
Markenführung
Beziehungsmarketing
226
Relationship marketing
226
Consumer behaviour
123
Konsumentenverhalten
123
Customer satisfaction
93
Dienstleistungsqualität
83
Service quality
83
Hotel industry
41
Hotellerie
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Customer integration
35
Kundenintegration
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Brand management
33
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23
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Han, Heesup
4
Aksoy, Lerzan
3
Kandampully, Jay
3
Ponsignon, Frederic
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
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1
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1
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1
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1
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1
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1
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International journal of contemporary hospitality management
Journal of service management
Journal of retailing and consumer services
330
Journal of business research : JBR
259
International journal of hospitality management
162
The journal of services marketing
117
The journal of product & brand management
101
The journal of brand management : an international journal
91
Journal of hospitality marketing & management
75
The service industries journal
73
Cogent business & management
69
Journal of travel and tourism marketing
68
Industrial marketing management : the international journal for industrial and high-tech firms
63
Tourism management : research, policies, practice
61
Asia Pacific journal of marketing and logistics
60
Journal of strategic marketing
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Psychology & marketing
50
Service business
46
Services marketing quarterly
46
Journal of service research : JSR
45
Journal of the Academy of Marketing Science
45
Marketing intelligence & planning
44
SpringerLink / Bücher
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
The journal of business & industrial marketing
42
European journal of marketing : EJM
41
The international journal of bank marketing : IJBM
39
International journal of internet marketing and advertising : IJIMA
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of marketing
36
The TQM journal : the international review of organizational improvement
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
Journal of promotion management : innovations in planning and applied research
32
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
International journal of electronic marketing and retailing : IJEMR
30
Journal of retailing
30
Journal of service research
30
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ECONIS (ZBW)
117
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1
Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study
Mohsin, Asad
;
Lockyer, Tim
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 160-173
Persistent link: https://www.econbiz.de/10003976102
Saved in:
2
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
Saved in:
3
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
4
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
5
Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha
;
Ramanthan, Ramakrishnan
- In:
International journal of contemporary hospitality management
23
(
2011
)
1
,
pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
Saved in:
6
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
Saved in:
7
Rejuvenating importance-performance analysis
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of service management
22
(
2011
)
3
,
pp. 409-430
Persistent link: https://www.econbiz.de/10009239534
Saved in:
8
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
9
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
10
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
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