Narrow search
Showing 1 - 5 of 5
Cover Image
Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective : case of a chain hotel in the UK
Rahimi, Roya; Gunlu, Ebru - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 89-112
Persistent link: https://www.econbiz.de/10011435696
Cover Image
How motivation, opportunity, and ability impact travelers' social media involvement and revisit intention
Leung, Xi Y.; Bai, Billy - In: Journal of travel and tourism marketing 30 (2013) 1/2, pp. 58-77
Persistent link: https://www.econbiz.de/10009744640
Cover Image
From service-dominant orientation to positive customer outcomes : a self-determination model in the custom travel service context
Li, Mingfei; Huang, Shanshan; Deng, Aimin; Bai, Billy; … - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 299-320
Persistent link: https://www.econbiz.de/10012798193
Cover Image
Customer relationship management (people, process and technology) and organisational culture in hotels : which traits matter?
Rahimi, Roya - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1380-1402
Persistent link: https://www.econbiz.de/10011732137
Cover Image
Impact of customer relationship management on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya; Kozak, Metin - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 40-51
Persistent link: https://www.econbiz.de/10011669947